Afiniti Rating A · Worker

Afiniti is an artificial intelligence company that specialises in outcome orchestration for enterprise contact centres. The company's patented technology uses real-time decisioning to pair customers with contact centre agents based on historical interaction data.

In addition to its pairing software, the company develops automated voice and chat agents designed to handle customer interactions. Its technology integrates with existing contact centre platforms to optimise internal efficiency, operational effectiveness, and business outcomes.