Account Director (IAC)
London, England, United Kingdom Full-time Posted 1 week ago
Account Director
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
Being a Client Obsessed Account Director managing a number of key high profile contacts (one being a recent IWFM award winner) within the PFI Sector of Bellrock’s Intelligent Asset Care division. This is an extremely exciting opportunity to lead strategically important contracts within a growing and acknowledged sector whilst ensuring continued Client Obsessed delivery each and every day.
Your strategic leadership and operational management of high profile contracts delivering in both PFI and Strategic Integrator environments, will be data led supported by the best technology in this sector. Your approach to delivering high performing contract leadership will be by maintaining strategic supply chain partners, driving sustainable growth, ensuring compliance, operational performance and governance in line with contractual obligations. This will mean owning and managing the P&L, the people, the strategy affecting favourable client outcomes and all commercial aspects of the account. Additionally, strategically developing the contracts in partnership with the clients through building effective stakeholder relationships, being meritocratic and developing high performing teams through a continuous improvement ethos.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Account Director with Bellrock, you’ll do it by…
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Director, you’ll need…
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from HM Treasury, London, SW1A 2HQ 3 days per week and 2 days working remotely.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
Being a Client Obsessed Account Director managing a number of key high profile contacts (one being a recent IWFM award winner) within the PFI Sector of Bellrock’s Intelligent Asset Care division. This is an extremely exciting opportunity to lead strategically important contracts within a growing and acknowledged sector whilst ensuring continued Client Obsessed delivery each and every day.
Your strategic leadership and operational management of high profile contracts delivering in both PFI and Strategic Integrator environments, will be data led supported by the best technology in this sector. Your approach to delivering high performing contract leadership will be by maintaining strategic supply chain partners, driving sustainable growth, ensuring compliance, operational performance and governance in line with contractual obligations. This will mean owning and managing the P&L, the people, the strategy affecting favourable client outcomes and all commercial aspects of the account. Additionally, strategically developing the contracts in partnership with the clients through building effective stakeholder relationships, being meritocratic and developing high performing teams through a continuous improvement ethos.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Account Director with Bellrock, you’ll do it by…
- To support the Sector Director in the effective and contractually compliant delivery and attainment of high performing service levels to specific high-profile clients
- Full accountability for all commercial and operational aspects of the contracts ensuring all contractual obligations are met
- Lead and develop a Bellrock team of c.15 and a sub-contracted team of c.200, ensuring regular feedback through both formal and informal processes.
- Manage a P&L of c.£11m, demonstrating value for money whilst managing risk and identifying opportunities for strengthening the relationship as they arise.
- Strategically develop the account in partnership with the client to offer additional services and “value add” as appropriate.
- Develop strong client relationships based on trust, providing timely responses to requests for help and support.
- Ensure continuous improvement across the contracts through effective and efficient complaint resolution by identifying root cause and corrective actions.
- Measure and monitor satisfaction across the contracts and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.
- Be the main point of escalation for the key client stakeholder and the internal team as required.
- Promote a positive Health and Safety culture ensuring any issues and areas of concern are managed and addressed.
- Promote the ‘Bellrock’ culture within the business.
- Undertake any other duties that may be reasonably assigned by the Sector Director which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs.
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Director, you’ll need…
- Minimum of 10 years’ management and operational experience, in client facing FM contracts in the public or private sector
- Ability to achieve SC level security clearance desirable / CTC clearance as a minimum
- Experience in managing delivery within a PFI contract
- Experience in Soft Services delivering Security, Cleaning, Catering and Helpdesk services
- Experience in the delivery of Strategic Integrator contracts
- Experience in leading, coaching and developing a high performing team with a “hands-on” approach
- Full budgetary management of a P&L of c.£11m
- Commercial experience in delivering all contractual obligations
- Ability to nurture a strong client relationship and organically maintain and grow a contract
- Ensuring Health, Safety, Environmental and Sustainability objectives are met and a strong Health & Safety focused environment encouraged
- Managing multiple priorities and escalations in a challenging, fast paced environment
- Data management, analysis and reporting
- Ability to manage difficult and challenging situations / relationships
- Ability to challenge positively and debate confidently
- Demonstrates sound judgement and innovative thinking
- Proactive, uses initiative in problem solving and identifying root cause
- Strong commercial/financial acumen
- Organised and pays attention to detail
- Committed to developing a team and their personal development
- Commitment to Bellrock values
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from HM Treasury, London, SW1A 2HQ 3 days per week and 2 days working remotely.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
