Account Manager – Optical Division

Job Title: Account Manager – Optical Division

Location: Huddersfield

Company: The Body Doctor Ltd

Reports to: National Sales Manager - Optics

Salary: Competitive + Bonus

About The Body Doctor

The Body Doctor Ltd is a multi-award-winning health and wellbeing company based in Huddersfield. We're the team behind The Eye Doctor range – clinically proven eye care products trusted by optical professionals to treat Dry Eye Disease, Blepharitis, and MGD. Our products are recommended in thousands of practices across the UK – and we’re just getting started.

We’re growing, and so is our need for someone friendly, organised and motivated to help us keep our optical customers happy, engaged and thriving.

Role Overview

As Optical Account Manager, you’ll be the main point of contact for a portfolio of optical accounts – mostly independent practices and small groups.

You’ll be responsible for managing day-to-day communications with your accounts, introducing new products and promotions, and providing the customers with support. It’s a mostly phone and email-based role, based at our Huddersfield HQ, with room to grow as you develop.

Key Responsibilities

• Build and maintain strong relationships with optical customers across your account base
• Promote new products, services and training to help drive sales and engagement
• Manage repeat orders, customer queries and product updates with speed and accuracy
• Stay on top of account activity using our CRM system – follow-ups, notes, and next steps
• Collaborate with the Sales Director to support account growth and retention targets
• Work with the marketing team to make sure practices have the right POS, materials and support
• Collect and share customer feedback to help us continually improve
• Maintain a high level of product knowledge

Key Requirements

• A great communicator – confident, friendly, and comfortable speaking with people over the phone
• Well organised – you can juggle multiple tasks, manage your time, and stay on top of the detail

• Motivated, proactive, and eager to learn – you don’t need chasing to get things done
• Experience in sales, customer service or admin is helpful – but not essential
• Tech-savvy enough to handle a CRM system, email tools, and general office software
• Interested in health, wellbeing, or optics (or at least curious enough to learn!)
• A team player who wants to be part of something growing and meaningful

To Apply:

Please submit your CV and a brief cover letter outlining your experience and why you’d be a great fit for this role at The Body Doctor.

Application deadline: 31st August 2026

Why Join Us?

At The Body Doctor Ltd, we’re passionate about our products and our customers. We offer a dynamic, supportive work environment and opportunities for growth. As the Optical Account Manager, you will play a pivotal role in our success and help shape the future of our brand.

The Body Doctor Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The above is not an exhaustive list and in addition to the above duties, you may be required to perform other duties. We will not ask you to do anything which is beyond your capabilities. As the needs of our business change, we will amend the above duties accordingly.

The duties described in this job description must be carried out in a manner which promotes equality of opportunity; dignity and due respect for all employees and clients or customers is consistent with the Company’s Equal Opportunities Policy.

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