Administrator - Employee Benefits

We are seeking a talented individual to join our Consulting Delivery team at Mercer Marsh Benefits in Birmingham. This hybrid role requires working at least three days a week in the office.

As an Employee Benefits Administrator, you’ll support client projects and the wider consulting team by managing data for various client projects. This role would suit those with administration or project experience looking to grow their career in a professional environment

This is a 12-month fixed-term contract with potential for permanent employment for the right candidate.

Join us to develop your career in a supportive, inclusive environment where your contributions make a real impact. Enjoy professional development opportunities, engaging work, and a vibrant team culture.

We will count on you to:

• Support the consulting team by gathering, organizing, entering, and analysing data for various client projects.
• Partner with internal and external stakeholders to deliver the best service for clients
• Handle client and member queries (verbal and written) in line with service level agreements, with appropriate support.
• Champion continuous improvement within your team and location.
• Develop and maintain technical and market knowledge, quality check junior colleagues' work, attend client meetings, and act as a training and technical referral for colleagues.

What you need to have:

• A good understanding of Microsoft Excel, Word, and Outlook.
• Excellent written and oral communication skills.
• Ability to work independently and as a team player, building good rapport with clients and colleagues.
• At least a couple of years’ experience in administration or project management with transferable skills.

What makes you stand out:

• Experience in Group Risk (Group Income Protection, Group Life Assurance, Critical Illness) or a background in healthcare (training provided if not)
• Previous administrative experience in a professional services environment.

Why join our team:

• We support your growth through professional development opportunities, engaging work, and supportive leadership.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for clients, colleagues, and communities.
• Our scale provides a wide range of career opportunities, alongside benefits and rewards designed to enhance your well-being.