Administrator
Are you looking for an administrative role that will really make a difference to lives?
We have an exciting opportunity in our Talking Therapies Service for an Administrator to play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. You will provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.
This is a varied role involving a wide range of administrative duties that support the day‑to‑day operations of the service, while also contributing to its ongoing development.
Newcastle
- Contract type: 12 months Fixed Term (Maternity Cover)
- Hours: 37.5 hours per week
- Working pattern: Office: Monday–Tuesday (NE4 7YL) & remote Wednesday–Friday
Please note that during induction / training (3-4 weeks), the successful candidates will be expected to come into the service office every day the base is open and 2 days per week, post training.
Main Duties and Responsibilities
- Answering incoming and making outbound calls in a professional manner within agreed KPIs.
- Processing referrals within targeted timeframe.
- Updating patient information within the record system, ensuring a high level of accuracy.
- Monitoring and actioning treatment waitlists.
- Monitoring and responding to enquiries via email.
- Checking and processing letters to patients, GP’s and Healthcare professionals.
- Ensuring patients are communicated with at the earliest opportunity for any changes.
- General administration and any other ad hoc duties to contribute to the smooth running of the service.
