AI Engineering Manager - Leading Tech firm

We are partnering with a leading international consumer-facing organisation that is investing heavily in AI as part of its next phase of growth. AI is a strategic priority with strong executive sponsorship, and this role offers a rare opportunity to shape how AI products, platforms, and capabilities are built and scaled across a large customer base.

This is not a research-focused role. Instead, you will be responsible for delivering customer-facing AI solutions that drive measurable business outcomes, improving customer experience, increasing operational efficiency, and accelerating speed to market.

As AI Engineering Manager, you will lead the development of next-generation AI capabilities including conversational AI, voice AI, AI agents, GenAI-powered customer experiences, and intelligent automation. You will build and lead a high-performing team while partnering closely with business and technology stakeholders to take AI products from concept through to production.

Key Responsibilities

• Build, mentor, and scale a high-performing AI Engineering team
• Lead the delivery of production-grade AI solutions across conversational AI, voicebots, AI agents, GenAI, and automation use cases
• Define and execute the AI engineering strategy aligned to business objectives
• Drive AI initiatives from proof of concept through deployment and ongoing optimisation
• Partner with Product, Customer Experience, Marketing, Technology, Data, Governance, and Security teams
• Translate business priorities into scalable AI products and services
• Establish best practices for AI engineering, MLOps, deployment, monitoring, evaluation, and governance
• Define and track KPIs focused on customer satisfaction, operational efficiency, automation, and time-to-market
• Build an AI Centre of Excellence to support wider AI adoption across the organisation
• Evaluate emerging AI technologies and identify opportunities to create competitive advantage

Required Experience

• Proven experience leading AI, Machine Learning, or Software Engineering teams
• Strong hands-on technical background with Python and cloud platforms (AWS, Azure, or GCP)
• Experience delivering AI products into production environments with measurable business impact
• Strong understanding of Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and modern AI architectures
• Experience building or deploying conversational AI, voice AI, chatbots, virtual assistants, AI agents, or other customer-facing AI products
• Strong understanding of MLOps, deployment pipelines, monitoring, and AI governance
• Ability to influence senior stakeholders and translate business challenges into scalable technical solutions

What's on Offer

• Salary of £100,000 - £110,000 plus benefits
• Opportunity to shape AI strategy within a growing international business
• Significant executive sponsorship and investment in AI
• Ownership of a growing AI Engineering function
• Hybrid working with flexibility
• The chance to build AI products used by a large and diverse customer base
• A highly visible role with genuine influence over the organisation's AI roadmap

If you're passionate about building customer-facing AI products and want the opportunity to define how AI is scaled across a global organisation, we'd love to hear from you.