Application Support Engineer
FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,300 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.
Key Responsibilities:
- Provide expert-level technical support to end-users and customers for software applications, diagnosing and resolving issues efficiently
- Troubleshoot and investigate complex application-related problems
- Collaborate with Junior support to ensure timely resolution of reported issues and service requests
- Work closely with development teams to convey technical details of issues, contribute to bug identification and assist in the release of patches and updates
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and user guides to improve self-service support options
- Participate in on-call rotations to provide after-hours support for critical application issues
- Collaborate with cross-functional teams to validate and verify software changes and updates before deployment
Required Experience:
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience
- At least 2 years’ experience in application support, software troubleshooting, or a related technical role
- Familiarity with various operating systems (Windows, macOS, Linux) and common desktop applications
- Knowledge of scripting languages (Python, PowerShell, etc.) for automation and troubleshooting tasks
- Basic understanding of databases and SQL queries for data retrieval and analysis
You should be able to demonstrate the following skills:
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues
- Excellent interpersonal and communication skills to interact effectively with technical and non-technical stakeholders
At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery.
We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.
We reserve the right to alter or amend the shortlisting criteria at any time during the process.
