AWS Scrum Master (ServiceNow, Jira/ Confluence)

Role: AWS Scrum Master

Location: Macclesfield, UK (Hybrid)

Job Type: Contract

Job Summary

We are looking for an experienced AWS Scrum Master to lead Agile teams delivering cloud-native solutions on AWS. The ideal candidate will have strong expertise in Scrum practices, hands-on experience working in AWS environments, and proficiency in tools like Jira, Confluence, and ServiceNow. This role requires a balance of Agile leadership, cloud delivery understanding, and stakeholder coordination.

Key Responsibilities:

• Facilitate Agile ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Act as a servant leader, coaching teams on Agile best practices and ensuring Scrum adoption
• Drive delivery of cloud-based solutions on AWS, ensuring alignment with sprint goals and release timelines
• Collaborate with Product Owners to refine and prioritize the product backlog
• Identify, track, and remove impediments affecting team progress
• Manage cross-team dependencies in a cloud/DevOps environment
• Track sprint progress, velocity, and other Agile metrics using Jira
• Maintain documentation, sprint reports, and knowledge repositories in Confluence
• Coordinate with ITSM processes using ServiceNow (incident, problem, and change management)
• Support release planning and deployments in Amazon Web Services (AWS) environments
• Work closely with DevOps, cloud architects, and engineering teams to ensure smooth CI/CD execution
• Drive continuous improvement through retrospectives and Agile maturity initiatives

Required Skills & Qualifications:

• Strong experience delivering projects in Amazon Web Services (AWS) environments
• Good understanding of AWS services such as EC2, S3, RDS, Lambda, and VPC
• Deep knowledge of Agile methodologies (Scrum, Kanban; SAFe is a plus)
• Hands-on expertise with Jira (backlog management, sprint tracking, dashboards)
• Strong experience using Confluence for documentation and collaboration
• Practical experience with ServiceNow workflows (incident, change, problem management)
• Experience working with DevOps practices and CI/CD pipelines in cloud environments
• Strong analytical skills to interpret Agile metrics and improve team performance
• Excellent communication, facilitation, and stakeholder management skills