Body Shop Manager

Job title: Bodyshop Manager

Department: Activate Accident Repair

Hours: 40 hours per week, Monday - Friday

Location: AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS

We're looking for a Bodyshop Manager to join our team, and play a key role at Activate Accident Repair Mildenhall

.Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities

.
Role overvie

w:Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) and met while maximising profitabilit

y.
Benef

• its33 days holiday (including bank holida
• ys)Bonus Sch
• emeCar Allowa
• ncePrivate Healthcare (BU
• PA)Annual pay rev
• iewPersonal health cash plan – claim back the cost of things like dentist and optical check
• upsEnhanced maternity / paternity / adoption / shared parental
• payLife assurance: three times basic sal
• aryFree breakfasts and fr
• uitBirthday surprise for everybo

dy!
Key responsibili

• tiesPlan resources and equipment levels around budgets and financial pl
• ans.Establish and maintain control of consistent workflow within the Bodyshop through effective capacity plan
• ningAdhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addre
• ssedManage daily production co-ordina
• tionTo regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service sc
• oresManage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions requ
• iredPromote good communication throughout all areas of responsibility, develop and foster a pro-active attitude through regular, open and honest communication that supports the achievement of Company object
• ivesConduct regular performance reviews with all team members, monitor targets and identify training n
• eedsLead all recruitment activities in partnership with the People
• teamPromote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nominat
• ionsLead support for all site apprentices to review their prog
• ressEnsure adherence to all Health and Safety regulations on site and monitor audit performance and taking action where requ
• iredIf required lead and manage the site to achieve BSI Kite
• markSupport other Group sites when requ

ired
Skills and exper

• ienceTechnical knowledge and experience of the Accident Repair and Bodyshop ind
• ustryPrevious experience within a management position with the ability to lead and coach the
• teamAbility to organise office administration, control systems and financial reso
• urcesRelevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best pra
• cticeKnowledge and understanding of the provisions of E.P.A. and C.O.
• S.H.HKnowledge and understanding of BSI Standards and accredit
• ationStrong numeracy and literacy s
• killsExcellent communication s

kills
What We

• Offer:Supportive and professional working envir
• onmentOpportunity to grow with a dynamic and ambitious c
• ompanyCareer development and progression opportu

nities
What you can expect

from usAt Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effec

tively.Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and pa

rtners.We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career pl

anning.Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to s

ucceed.
A bit

about usActivate Group is a fast-growing business approaching 1,000 team members nat

ionwide.We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Hudde

rsfield.We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair p

artners.We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and deal

erships.
Our purpose &am

p; valuesOur purpose underpins everything we do: Make someone's bad d

ay betterOur values define how we work with our team members, customers and s

• uppliers:Make it happen – Be accountable. Take the initiative, work fast, and do a g
• reat job.Strive for better – Be bold. Challenge the norm - make small improvemen
• ts often.Win together – Be a team player. Win together, learn together, respect ea