Business Change Manager
Job Description for: Business Change Manager
Advertised salary: competitive salary
Location: Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Why Join United Utilities?
United Utilities is shaping a stronger, greener, healthier future for the North West and you could be at the heart of that transformation. Ranked #4 in The Inclusive Top 50 UK Employers, we’re committed to creating a workplace where everyone can thrive, innovate, and be themselves.
As a FTSE 100 organisation, we invest in our people and recognise the impact they make. You’ll enjoy:
- 26 days annual leave + 8 bank holidays (rising to 30 days after 4 years)
- Outstanding pension up to 14% employer contribution
- Performance-related bonus + recognition awards
- Company-funded private healthcare
- The chance to shape change that impacts millions across the North West
The Opportunity
We’re looking for an experienced Business Change Manager to play a pivotal role in delivering transformation across United Utilities. Sitting within our Transformation & Strategic Programmes directorate, you’ll guide people-centred change, ensure business readiness and adoption of new ways of working that deliver measurable, tangible benefits.
This is a role for someone who thrives in complexity, influences with confidence, welcomes ambiguity and brings clarity to change.
What You’ll Be Doing
- Managing change end-to-end on large, complex programmes and projects
- Developing and delivering change strategies and plans
- Conducting detailed change impact assessments
- Shaping and coordinating Change Networks including Deployment Leads, Change Champions, Training Teams and Communications Specialists
- Driving readiness activities, UAT alignment, and adoption reviews
- Matrix-manage training and communication delivery to ensure successful deployment and adoption
- Defining critical success factors that support benefits realisation
- Partnering closely with Business Analysts, Programme/Project Managers, and Technology to ensure seamless delivery
- Advocating continuous improvement across the Business Change Team, supporting the development of standardised tools and templates
What You’ll Bring
- Proven experience managing and embedding change in large, complex organisations
- Change Management Practitioner accreditation (APMG, PROSCI or similar)
- Ability to translate noise and vision into tangible outcomes
- Strong influencing skills with the confidence to advise and constructively challenge stakeholders
- Excellent stakeholder management capability
- Resilience, tenacity, and the ability to navigate ambiguity
- A coaching mindset that motivates and mobilises others
About the Team
You’ll be joining an experienced, high-impact team that:
- Provides in-house consultancy on all aspects of change
- Leads change delivery across major, multi-directorate programmes
- Works collaboratively with People Services, Corporate Affairs, Delivery Teams, and Technology Services
- Utilises a network of Senior Leaders, People Managers, and Front-Line Colleagues
- Uses organisation-wide exposure to drive cross-directorate collaboration
If you’re driven by meaningful transformation and want to help shape the future of water services for millions, we’d love to hear from you.
