Business Manager
Greater Manchester, England, United Kingdom Full-time Posted 5 days ago
Department: Retail
Employment Type: Full Time
Location: Manchester - Trafford
Description
REFY are seeking a Business Manager to join our team within the beauty department at Selfridges, Trafford Centre.
In this role, you will be instrumental in bringing the REFY brand to life for both customers and employees, driving sales objectives, delivering exceptional customer service, and executing the management’s strategic vision while maintaining the highest standards throughout the customer journey.
You will lead the management, training, and development of your team, prioritizing customer relationships and experiences in all your initiatives.
Key Responsibilities
Operational Leadership
Employment Type: Full Time
Location: Manchester - Trafford
Description
REFY are seeking a Business Manager to join our team within the beauty department at Selfridges, Trafford Centre.
In this role, you will be instrumental in bringing the REFY brand to life for both customers and employees, driving sales objectives, delivering exceptional customer service, and executing the management’s strategic vision while maintaining the highest standards throughout the customer journey.
You will lead the management, training, and development of your team, prioritizing customer relationships and experiences in all your initiatives.
Key Responsibilities
Operational Leadership
- Oversee daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community.
- Implement and uphold REFY’s retail standards and practices that drive operational efficiency and brand consistency.
- Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction.
- Build and maintain strong partnerships with retailers and stakeholders to enhance REFY’s retail presence
- Drive sales growth by developing and executing strategic initiatives to meet and exceed sales targets and KPIs
- Collaborate with the team to set individual and collective sales goals
- Monitor inventory levels and coordinate with stock team to ensure optimal product availability
- Cultivate strong relationships with customers, creating a welcoming and engaging counter environment
- Lead the development and execution of in-store events and promotions that align with REFY’s brand and resonate with customers
- Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction
- Recruit, train, and mentor team members, instilling REFY’s core values and standards in all aspects of their work.
- Foster a collaborative and positive team culture, encouraging open communication and mutual support.
- Conduct regular performance evaluations and provide constructive feedback to support individual and team development.
- 2+ years experience in a management role in the retail industry
- Demonstrated expertise in managing, coaching and developing a team
- Excellent interpersonal skills and ability to connect with diverse customers and team members
- A passion for the beauty industry and luxury retail environments
- Demonstrated success in driving individual and team sales targets and KPIs
- Experience in inventory management and visual merchandising
- Availability for a flexible schedule, including weekends
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships
- Holiday Allowance: 33 days annually.
- Commission Structure: Rewarding performance-based incentives.
- Professional Development: Visits to HQ for education and growth opportunities.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Monthly allowance + exclusive discounts.
- Regular Social Events: Team-Building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
- Annual Wellness Allowance: A yearly allowance to support your health and wellbeing.
