Business Manager (Store Manager) – Bicester Village Flagship

Department: Retail

Location: Bicester Village

Description

Own and lead ELEMIS’ #1 UK & Ireland store

This is a rare opportunity to take full ownership of our highest-performing UK&I location at Bicester Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting-edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.

The Opportunity

As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 6 to deliver best-in-class results.

This role is ideal for a commercially driven Store Manager or Flagship Manager who thrives in a fast-paced, premium retail environment.

Key Responsibilities

Own the commercial performance

• Take full accountability for sales, service and operational KPIs across our #1 UK&I store
• Analyse performance data to identify opportunities and drive continuous growth
• Increase footfall, conversion, ATV and client retention through actionable plans
• Shape store strategy and respond quickly to a dynamic retail trading environment

Lead and develop a high-performing team

• Inspire, coach and develop a team of 6
• Drive a high-performance culture through clear goals, feedback and development plans
• Create effective rotas aligned to trading patterns and business needs
• Build capability through ongoing coaching, product training and leadership

Deliver a premium client & treatment experience

• Champion luxury service standards across retail and customer journeys
• Ensure exceptional consultation, clienteling and personalised experiences
• Oversee operations to maximise customer satisfaction and repeat visits

Drive partnerships & visibility

• Build strong relationships with Head Office and key stakeholders
• Partner with Bicester Village to deliver high-impact events and activations
• Leverage key trading moments to maximise commercial opportunities

Ensure operational excellence

• Own all store operations including stock management, deliveries and stock takes
• Maintain exceptional standards across merchandising, hygiene and compliance
• Deliver seamless execution of promotions and in-store initiatives
  
  

Skills, Knowledge and Expertise

Who You Are

• An experienced Store Manager / Business Manager / Flagship Manager in a target-driven environment
• Highly commercially focused, with a proven track record of delivering sales growth
• Confident using data and KPIs to drive decisions and performance
• A strong leader and coach, able to build and retain high-performing teams
• Experienced in premium, luxury or high-volume retail environments
• A natural relationship builder, able to influence stakeholders at all levels
• Operationally strong, highly organised, and hands-on
  
  

Benefits

• Competitive salary + performance-based bonus
• Generous staff discount across ELEMIS and L’OCCITANE Group brands
• 27 days holiday + your birthday off
• Enhanced parental leave, pension, life assurance & income protection
• Access to exclusive Bicester Village staff sales and benefits
• Structured leadership development and clear progression opportunities
• The opportunity to make a visible, high-impact commercial differenc

Our Culture

At ELEMIS, we believe beauty begins with diversity. We are committed to creating an inclusive environment where everyone feels valued, respected and able to thrive.

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.