Change Manager (fixed term contract)

The role

As a Change Manager you will play a key role in ensuring that organisational projects and initiatives meet the agreed objectives on time and on budget by increasing employee adoption and usage. The role will focus on the people side of change, which will involve preparing, supporting and equipping people to adopt and changes in business processes, systems and technology, job roles, organisational structures and more.

The primary responsibility of the role will be to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviours from employees and stakeholders who are impacted by the changes.

While the Change Manager may or may not have supervisory responsibility, they must work with and through many others in the organisation to succeed. Acting as a mentor for senior leaders and executives, the Change Manager will help them fulfil the critical role of change management sponsor. The Change Manager may support a range of managers and supervisors as they help their teams through their transitions. Similarly, the Change Manager supports project managers, the operations team, the project teams to integrate change management activities with their project plans. The Change Manager will closely work with the Head of Internal Communications and other Chnage Managers.

Key accountabilities

Roles and Responsibilities

The change manager will:

• Apply a structured methodology and lead change management activities Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts Enable the design, development, delivery and management of key communications.
• Assess the change impact Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Lead trainings Take ownership of the firm wide technical trainings. Provide input, document requirements, and support the design and delivery of training programs. Take ownership for firm wide technical trainings
• Independently manage smaller‑scale change initiatives
  
  

Deliver and to end change and closing the initiative with lessons learned and benefits realisation where applicable

• Additional responsibilities:
• Complete change management assessments
• Identify, analyse and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required “Extend” plans, such as the Resistance Management Plan
• Deliver training programs and materials to ensure employees have the knowledge and skills needed to adopt changes
• Support and engage senior leaders
• Coach people managers and supervisors
• Support organisational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organisational level
• Manage the change portfolio
  

Skills & Experience

Skills and Qualifications

• A solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Ability to work in a fast-paced, dynamic environment with a high degree flexibility
• Ability to train people on new systems and process
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Ability to co-ordinate small initiatives independently
• Experience with large-scale organisational change efforts
• Change management certification or designation desired