Chief of Staff

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2-3 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact careers@thenottingham.com

At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you.

This is a rare and high-impact opportunity to join Nottingham Building Society as Chief of Staff, a pivotal role at the centre of our organisation.

Working directly with the CEO, Executive Committee (ExCo), and senior leadership team, you will help shape and deliver our strategic agenda while driving operational excellence across the Society. Acting as a trusted advisor, strategic partner, and facilitator, you will ensure key initiatives are aligned, prioritised, and successfully delivered.

As we continue to evolve into a future-focused modern mutual, you will play a critical role in connecting strategy to execution, embedding collaboration, innovation, and customer obsession across the business.

You will be the CEO’s eyes and ears, a connector across leadership teams and a driver of momentum and ensuring we deliver against our ambitions and long-term sustainability.

Here’s a taste of what you will be doing as a Chief of Staff at Nottingham Building Society:

• Shape and drive strategy: Lead the strategic planning process across the organisation, partnering with the CEO, ExCo, and PMO to develop, challenge, and execute initiatives aligned to our long-term vision
• Turn insight into impact: Synthesise market intelligence, customer insights, and internal data to identify risks, opportunities, and emerging trends that inform decision-making
• Deliver executive-level performance insight: Define KPIs, track progress, and produce clear, high-quality reporting and narratives for Executive and Board audiences
• Act as the CEO’s strategic right hand: Lead cross-functional priorities, support decision-making, and ensure alignment and delivery across the CEO’s direct reports
• Lead high-impact projects: Identify organisational challenges and provide direction, guidance, and hands-on leadership to deliver meaningful outcomes
• Own the operating rhythm: Design and manage executive cadence, ensuring structured governance, prioritisation, and consistent progress across strategic initiatives
• Enable executive effectiveness: Oversee the Business Manager/EA function, create impactful agendas and materials, and ensure seamless coordination across ExCo
• Strengthen communication and alignment: Partner with Communications and Company Secretariat to deliver consistent, engaging messaging and ensure clarity across the organisation

About You

• Strategic and commercially astute: You bring a strong understanding of market dynamics, competitors, and emerging technologies, and can translate insight into clear strategic direction and business impact
• An exceptional storyteller: You are highly skilled at synthesising complex data into compelling narratives and presentations that influence Executive and Board-level decision-making
• Execution-focused and delivery-driven: You have a proven ability to manage multiple priorities, lead projects, and ensure delivery of strategic initiatives in fast-paced, high-visibility environments
• Analytical and insight-led: You combine strong problem-solving capability with experience in financial and operational analysis to inform decisions and identify opportunities
• A credible and influential relationship builder: With high emotional intelligence, you build trust quickly, act as a trusted sounding board, and influence stakeholders across all levels of the organisation
• Customer-focused with strong commercial and risk awareness: You balance a deep commitment to customer outcomes with sound commercial judgement and an understanding of governance and risk
• Experienced in strategic and transformational delivery: You have a track record of delivering or supporting large-scale change, transformation, or cross-functional programmes
• Qualified and confident at senior level: Degree educated (or equivalent experience), with the presence, credibility, and communication skills to operate effectively with senior leadership and Board stakeholders

Reward & Benefits:

• Competitive Package: Fair salary benchmarked against market data, annual discretionary bonus, car allowance and 29 days holiday plus bank holidays.
• Health & Wellbeing: Access to Bupa healthcare, mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work.
• Work-Life Balance: 35-hour working week for full-time roles, with flexibility to help you perform at your best.
• Career Growth: Ongoing personal and professional development, we’ll support your ambitions and help you grow your potential.
• Inclusive Culture: Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers.
• Giving Back: Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation.
• Sustainability Focus: Join a business committed to reducing its carbon footprint and making a positive impact on the environment.
• Free access to Octopus Money: Financial coaching & tools that help you plan, manage, and make the most of your money.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.