Civil Enforcement Officer
Luton, England, United Kingdom Full-time Posted 5 days ago
About The Job
Salary: £27,254– £29,540 a year
Hours per week: 37
Contract type: Permanent
Please note: This role includes working up to at least midnight. Only applicants that can meet this criteria need apply.
As a Civil Enforcement Officer, you will play a key role in ensuring the safe and efficient use of parking across the borough. You will undertake regular patrols and inspections to enforce both on-street and off-street parking regulations, issuing Penalty Charge Notices (PCNs) in line with established standards and gathering accurate evidence to support adjudication where required.
You will be responsible for maintaining clear and accurate records of your activities, completing reports, and responding appropriately to service communications. The role also involves identifying and reporting defects in road markings, signage, and other street infrastructure, as well as placing and retrieving “No Waiting” cones and keeping detailed records of these activities.
Providing a visible and approachable presence in the community, you will offer advice and assistance to members of the public on parking matters, handling enquiries professionally and in line with customer care standards. You may also support local authority surveys and data collection exercises to help inform service improvements.
You will use a range of equipment and systems as part of your daily duties, ensuring they are functioning correctly, reporting any faults, and managing the secure handling of information through regular uploads and downloads. In addition, you will carry out inspections of pay and display machines, ensuring they meet operational and financial compliance standards, and undertake minor repairs where appropriate.
As part of a supportive team, you may also contribute to the training and development of new Civil Enforcement Officers, helping to maintain high standards across the service.
This is a varied, outdoor role that requires attention to detail, professionalism, and a commitment to delivering a fair and effective enforcement service.
Please note this role does not attract sponsorship.
About You
We are looking for someone with experience of working with the general public and a strong commitment to delivering a professional and fair service. You will be confident in engaging with a wide range of people, including situations where individuals may be challenging or confrontational, and you will always respond in a calm, polite, and tactful manner.
You will have the ability to accurately record and reproduce information, both in written reports and through the use of handheld or other mobile IT equipment, ensuring attention to detail at all times.
You are able to read, understand, and follow procedures and guidance, using your judgement to establish facts and take appropriate action within defined processes. You can organise your own workload effectively, working independently while ensuring duties are completed efficiently and to required standards.
A strong understanding of customer care principles is essential, along with an awareness of equality and diversity and how discrimination can impact both service delivery and the people you work with.
You will have a basic understanding of parking legislation and a willingness to apply this knowledge consistently in your daily work.
The role requires flexibility, including the ability to work unsociable hours, particularly at weekends. You must also be physically able to walk and stand for extended periods (up to 8 hours per day) and work outdoors in all weather conditions.
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Salary: £27,254– £29,540 a year
Hours per week: 37
Contract type: Permanent
Please note: This role includes working up to at least midnight. Only applicants that can meet this criteria need apply.
As a Civil Enforcement Officer, you will play a key role in ensuring the safe and efficient use of parking across the borough. You will undertake regular patrols and inspections to enforce both on-street and off-street parking regulations, issuing Penalty Charge Notices (PCNs) in line with established standards and gathering accurate evidence to support adjudication where required.
You will be responsible for maintaining clear and accurate records of your activities, completing reports, and responding appropriately to service communications. The role also involves identifying and reporting defects in road markings, signage, and other street infrastructure, as well as placing and retrieving “No Waiting” cones and keeping detailed records of these activities.
Providing a visible and approachable presence in the community, you will offer advice and assistance to members of the public on parking matters, handling enquiries professionally and in line with customer care standards. You may also support local authority surveys and data collection exercises to help inform service improvements.
You will use a range of equipment and systems as part of your daily duties, ensuring they are functioning correctly, reporting any faults, and managing the secure handling of information through regular uploads and downloads. In addition, you will carry out inspections of pay and display machines, ensuring they meet operational and financial compliance standards, and undertake minor repairs where appropriate.
As part of a supportive team, you may also contribute to the training and development of new Civil Enforcement Officers, helping to maintain high standards across the service.
This is a varied, outdoor role that requires attention to detail, professionalism, and a commitment to delivering a fair and effective enforcement service.
Please note this role does not attract sponsorship.
About You
We are looking for someone with experience of working with the general public and a strong commitment to delivering a professional and fair service. You will be confident in engaging with a wide range of people, including situations where individuals may be challenging or confrontational, and you will always respond in a calm, polite, and tactful manner.
You will have the ability to accurately record and reproduce information, both in written reports and through the use of handheld or other mobile IT equipment, ensuring attention to detail at all times.
You are able to read, understand, and follow procedures and guidance, using your judgement to establish facts and take appropriate action within defined processes. You can organise your own workload effectively, working independently while ensuring duties are completed efficiently and to required standards.
A strong understanding of customer care principles is essential, along with an awareness of equality and diversity and how discrimination can impact both service delivery and the people you work with.
You will have a basic understanding of parking legislation and a willingness to apply this knowledge consistently in your daily work.
The role requires flexibility, including the ability to work unsociable hours, particularly at weekends. You must also be physically able to walk and stand for extended periods (up to 8 hours per day) and work outdoors in all weather conditions.
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
