Claims Manager
England, United Kingdom Full-time Posted 1 week ago
Who We Are
NHS Resolution is an arm's length body of the Department of Health and Social Care. We provide claims management, dispute resolution and learning services to the NHS, helping to resolve concerns fairly, improve patient safety and protect resources for patient care.
Our Claims directorate manages ten indemnity schemes covering clinical and non-clinical liabilities for NHS organisations and independent providers delivering NHS-funded care in England.
As part of an ambitious transformation and growth programme, we are building a single, integrated claims function that promotes collaboration, professional development and service excellence. Experienced Claims Managers are central to this vision, and their expertise will play a key role in shaping the future of claims management at NHS Resolution.
The opportunity
As NHS Resolution continues to evolve, we are offering a number of exciting opportunities for experienced Claims Managers with a background in clinical negligence or personal injury. This is a fantastic time to join a organisation where your expertise will be highly valued, your contribution will make a real impact, and you will play a key role in managing claims from commencement to conclusion. In return, you will have the opportunity to help achieve fair outcomes, support learning across the NHS, and be part of a team shaping an important area of work.
What You’ll Be Doing
In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion.
What We’re Looking For
In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include:
Additional Information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Closing date: 31st August at 23.59pm. NHS Resolution is recruiting for new permanent Claims Manager vacancies throughout 2026 and 2027. Please apply as soon as you are able to as Applications will be reviewed regularly.
We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received
If you use AI to assist with any part of your application, please clearly indicate where it was used.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.
NHS Resolution is an arm's length body of the Department of Health and Social Care. We provide claims management, dispute resolution and learning services to the NHS, helping to resolve concerns fairly, improve patient safety and protect resources for patient care.
Our Claims directorate manages ten indemnity schemes covering clinical and non-clinical liabilities for NHS organisations and independent providers delivering NHS-funded care in England.
As part of an ambitious transformation and growth programme, we are building a single, integrated claims function that promotes collaboration, professional development and service excellence. Experienced Claims Managers are central to this vision, and their expertise will play a key role in shaping the future of claims management at NHS Resolution.
The opportunity
As NHS Resolution continues to evolve, we are offering a number of exciting opportunities for experienced Claims Managers with a background in clinical negligence or personal injury. This is a fantastic time to join a organisation where your expertise will be highly valued, your contribution will make a real impact, and you will play a key role in managing claims from commencement to conclusion. In return, you will have the opportunity to help achieve fair outcomes, support learning across the NHS, and be part of a team shaping an important area of work.
- This is a chance to use your legal and claims expertise in a different way. You'll manage complex high-profile cases from start to finish, exercising professional judgement and autonomy while helping to deliver fair outcomes for patients, NHS organisations and healthcare professionals.
- Unlike many legal and insurance environments, there are no billing targets, chargeable hours or business development expectations. Instead, you'll have the time and support to focus on the quality of your decision-making, the strength of your relationships, and achieving the right outcome for each case.
- We are committed to creating a genuinely flexible, family-friendly workplace where colleagues can thrive professionally while maintaining a healthy work-life balance. Whether you work from home, our Leeds office, or a combination of both, you'll be trusted to manage your workload in a way that works for you and the team.
- You'll join a supportive and collaborative claims community with access to experienced colleagues, technical expertise, structured learning and a clear career pathway. As our claims function continues to grow and develop, there are increasing opportunities to broaden your expertise, take on greater responsibility, and progress your career within NHS Resolution.
What You’ll Be Doing
In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion.
What We’re Looking For
In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include:
- An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area
- Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion
- Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area).
- Evidence and ability of managing a large caseload within strict time limits and conflicting priorities.
- Ability to engender trust, develop and maintain constructive relationships with external organisations
- Ability to work as a team member and collaboratively with other teams.
- Exceptional customer focus and awareness.
- Excellent verbal and written communication skills.
- Ability to focus on continuous service improvement and innovation.
- Competitive salary and benefits package
- We believe exceptional work doesn't require long hours or rigid working patterns. Our flexible approach empowers colleagues to deliver their best while maintaining a healthy balance between work and life.
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
- When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
Additional Information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Closing date: 31st August at 23.59pm. NHS Resolution is recruiting for new permanent Claims Manager vacancies throughout 2026 and 2027. Please apply as soon as you are able to as Applications will be reviewed regularly.
We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received
If you use AI to assist with any part of your application, please clearly indicate where it was used.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.
