Client Change Manager

Title: Client Change Manager – AVIN Distribution

Location: London, UK

Duration: Temporary Contract (6 Months)

The Opportunity

This role sits within the Aviva Client Change team, part of the wider Aviva Investors Insurance & Investment Solutions function. The team delivers strategic change across Aviva Investors, supporting the UK & Ireland Insurance businesses in achieving their objectives and delivering value for clients.

You will operate in a fast-paced, evolving environment, working across multiple business areas and managing change initiatives that are often complex, high-impact, and client-facing.

This Role

As a Client Change Manager, you will lead the delivery of multiple concurrent projects or workstreams, ensuring alignment with strategic priorities and successful outcomes across stakeholders, internal teams, and third-party partners.

You will play a key role in shaping, managing, and delivering end-to-end business change across the organisation.

Key Responsibilities

• Lead day-to-day management of multiple projects or workstreams, including client-impacting and strategically important initiatives
• Engage business sponsors, stakeholders, and third-party partners throughout project delivery
• Maintain clear and transparent project status reporting, escalating issues with remediation options for governance forums
• Identify, assess, and proactively manage risks across the project lifecycle
• Evaluate the impact of proposed changes to scope, timelines, cost, and benefits, providing options for decision-making
• Ensure successful business adoption of change and support benefits realisation post-implementation
• Produce accurate, timely documentation for governance forums, including working groups and steering committees
• Maintain high-quality project artefacts, including operating models, procedures, and delivery documentation

Essential Requirements

• Educated to degree level or equivalent
• Strong understanding of asset management and operational processes
• Proven experience delivering end-to-end change in complex organisations
• Strong background in project management and business change delivery
• Ability to handle ambiguity and competing priorities in a fast-moving environment
• Experience delivering change in investment or asset management environments (front, middle, or back office)
• Strong stakeholder management and influencing skills, including senior leadership engagement
• Experience working across multiple regions with awareness of cultural differences
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and project management tools

Highly Desirable

• Project management qualification (e.g. PRINCE2, AgilePM, PMI or equivalent)