Contract Manager
East Riding Of Yorkshire, England, United Kingdom Full-time Posted 3 weeks ago
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
Effectively lead the operational delivery of the contracted property maintenance services in line with all group standards, key performance indicators and targets ensuring high standards are consistently met together with observing all legal, statutory, and regulatory requirements.
Provide leadership to the engineering, specialist supplier and administration teams whilst encouraging personal development and innovative practices within the teams. To be the day-to-day client relationship manager forging key and long-lasting relationships, providing the assurance the client requires whilst exceeding expectations where practicable.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Contract Manager with Bellrock, you’ll do it by…
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Contract Manager, you’ll need…
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Yorkshire and working three days a week with the team and the rest of the week can be worked from home.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
Effectively lead the operational delivery of the contracted property maintenance services in line with all group standards, key performance indicators and targets ensuring high standards are consistently met together with observing all legal, statutory, and regulatory requirements.
Provide leadership to the engineering, specialist supplier and administration teams whilst encouraging personal development and innovative practices within the teams. To be the day-to-day client relationship manager forging key and long-lasting relationships, providing the assurance the client requires whilst exceeding expectations where practicable.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Contract Manager with Bellrock, you’ll do it by…
- Working closely with Bellrock Senior Management team to drive efficiency into all areas of the contractual requirements.
- Support the Service Desk teams, Specialist suppliers, Project and Compliance teams whilst developing the contractual processes to ensure clients expectations and Bellrock standards are met.
- Daily communication with the Client and the Bellrock delivery team. Dealing with day-to-day issues and offering advice & support as necessary.
- Conducting documented weekly/monthly/quarterly/annual reviews with the client as required by the contract.
- Support the delivery teams to articulate client requirements and ensure contractual KPI’s and SLA’s are met.
- Achieving excellent results whilst ensuring adherence to good practices across the team by demonstrating good leadership and knowledge.
- Liaising with nominated client representatives, building end users & subcontractors as required.
- Maintain existing relationships with the Clients and Business key stakeholders and respond to their requirements as appropriate.
- Represent Bellrock with integrity and professionalism and strive to achieve excellent customer service and exceed expectations in all aspects of the role.
- Excellent knowledge of leading teams in fast paced operational delivery environment.
- Lead and coordinate the contract deliverables to meet the SLA’s, ensuring KPI’s are met.
- Ensure compliance across the client’s estate whilst ensuring with conformance with all applicable safety regulations.
- Proven track record in building services and plant engineering; experience in resolving maintenance technical issues and co-ordinating multiple projects.
- Lead and support the in-house Project Management Team to deliver a high volume of diverse projects whilst supporting the clients’ requirements, especially on the Authorities Net Zero Carbon targets.
- The ability to compile and demonstrate compliance by means of regular reports and meetings with the client and Bellrock senior leadership.
- Instil a culture of undertaking sustainable practices whilst ensuring all team members are intrinsically environmentally aware to meet the Business targets as directed.
- Commercial Management to provide guidance into CAPEX plans for Works & Estate strategy, advising of recommended priorities and relevant updates.
- Ability to produce and manage a Forward Maintenance Register.
- The ability to lead a strategic approach to service specification.
- Effectively manage and verify accurate records for stock control.
- Outline budgets for Hard FM based upon historical costs, condition and asset survey information.
- Support in reviewing Applications for Payment received for compliance with contractual terms, approvals, etc and will reject any which are not as required.
- Maintain the professional image of the company at all times.
- Maintain and build effective relationships with colleagues, clients, and suppliers.
- Lead in the resolution of any client-related issues or disputes.
- Ensure a safety-first culture is embedded within the team at all levels.
- Conduct monitoring of practices and routines to ensure compliance with relevant legislation and regulations.
- Report any H&S issues, concerns, bad practice, or non-conformance to Senior Management.
- Ensure Undertake robust site-specific risk assessments.
- DBS Clearance.
- Understand & comply with companywide policies and procedures.
- Fully participate in training activities including e-learning.
- Contribute to departmental meetings and toolbox talks.
- Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Contract Manager, you’ll need…
- Have minimum 5 years in a similar role and environment with essential knowledge property/building maintenance and associated projects aligned to a Hard Services contract.
- Technically qualified, in either electrical, mechanical or similar qualification and/or higher education.
- Strong understanding of FM commercial models, PPM regimes, and contractual performance mechanisms.
- High level of competency in using technology – CAFM systems and reporting tools.
- Full driving licence – essential.
- Sound understanding of Health, Safety and environmental legislation and working practices (IOSH or NEBOSH desirable).
- Good communication skills (verbal and written) – essential.
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Yorkshire and working three days a week with the team and the rest of the week can be worked from home.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
