Control Room Operator

About the Company

To ensure the safety and security of the estate through vigilant monitoring and prompt response to any security incidents, thereby protecting the client and property at all times.

About the Role

To ensure the safety and security of the estate through vigilant monitoring and prompt response to any security incidents, thereby protecting the client and property at all times.

Responsibilities

• Property Security Monitoring: Always ensure the security of all the estate by monitoring CCTV surveillance and responding appropriately to any breaches.
• Incident Reporting: Accurately document and report all incidents using the established procedures and maintain proper decorum.
• Access Control: Manage the issuance of security keys and passes to staff and visitors as required.
• Policy Adherence: Ensure compliance with all company policies, including Health and Safety regulations as mandated by the Health and Safety at Work Act 1974.
• Standard Operating Procedures: Follow the standard operating procedures for all tasks and responsibilities.
• Professional Conduct: Maintain a professional demeanour while performing all duties, with a focus on confidentiality.
• Collaboration: Work closely with colleagues and supervisors to deliver an efficient and effective service to the client.
• Operational Support: Provide coverage for colleagues during absences and perform any additional duties as requested by the management.
• Any tasks or responsibilities as requested by management within the scope of the position.

Qualifications

• Experience in a security capacity, i.e. control room, CCTV.
• Experience in the provision of security surveillance using CCTV.
• Highly computer literate (Microsoft Office).
• Have a SIA CCTV licence.

Required Skills

• Communication Skills: Ability to effectively communicate both verbally and in writing. Being able to clearly convey information and listen actively to others is crucial.
• Confidentiality: Colleagues are expected to maintain confidentiality, including safeguarding sensitive client information, adhering to internal policies and procedures, and observing data protection guidelines. We protect our clients' trust and maintain a professional workplace by maintaining these standards and conducting work-related discussions in secure environments.
• Teamwork: Willingness and ability to collaborate with others to achieve common goals, including the ability to work well in both team-oriented and individual contributions.
• Adaptability: Flexibility in handling change and adapting to new situations, challenges, and work environments.
• Problem Solving: Capacity to identify and resolve issues efficiently and effectively. Being able to think critically and provide solutions to complex challenges.
• Integrity: Demonstrating honesty and strong moral principles in all work activities and interactions.
• Reliability: Being dependable in achieving deliverables and consistently meeting deadlines.
• Time Management: Skills in managing one’s time effectively, especially when balancing multiple priorities.
• Attention to Detail: Being thorough in completing tasks and having a keen eye for details in all aspects of work.
• Professionalism: Maintaining a high level of professionalism in behaviour and appearance, respecting others, and showing a strong work ethic.
• Continuous Learning: Willingness to learn and enhance skills and knowledge continuously. Being receptive to feedback and committed to personal and professional growth.

Pay range and compensation package

Details regarding pay range or salary or compensation are not specified in the provided job description.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.