Credit Controller

📍 UK – Leeds Based / Hybrid

📄 Full-time | Permanent

🏢 Credit Control Team

About the role

We’re looking for a proactive and customer-focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high-volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.

Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.

What you’ll be doing

• Proactively contact customers via phone, email and other channels to maximise cash collection.
• Minimise overdue and bad debt while maintaining excellent customer service.
• Investigate and resolve customer payment queries quickly and effectively.
• Identify root causes of issues and propose appropriate solutions.
• Escalate unresolved queries through the correct internal channels to ensure timely resolution.
• Accurately record all customer communications and transactions within company systems.
• Ensure compliance with company policies and relevant legal and regulatory requirements.
• Support the finance team and cashiers to ensure receipts and payments are processed accurately.

What we’re looking for

• Strong customer service skills with a professional and calm approach.
• Ability to listen, negotiate and communicate clearly with customers.
• Good verbal communication skills and strong attention to detail.
• Analytical mindset with the ability to identify issues and develop solutions.
• Comfortable working in a fast-paced, high-volume environment.
• Experience working with SAP is desirable.
• A collaborative team player with a positive attitude.