CRM Business Analyst

Dynamics 365 Certified Consultant, having worked as Business Analyst

• Good experience in CRM within leading Banking organization ; experience in Client onboarding, Case management , Sales , Marketing

• Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM

• Expert in writing User stories with elaborate definition of done

• Conducting GAP analyses to determine difference between application and business processes

• Providing a demonstration of software and solution to prospects or at customer events

• Gathering system and software requirements and documentation of Product backlog/ User stories

• Creating documentation to define workflow and requirements

• Identifying creative solutions for processes that aren’t fully accomplished by standard Dynamics CRM processing

• Working with the client to understand legacy data components and identifying and documenting the appropriate location for such data in Dynamics CRM.

• Designing, architecting and implementing integrations and migrations between Dynamics CRM and a variety of products

• Developing end user training documentation

• Training users in a hands‐on methodology

• Providing on‐going support to end users, assisting with trouble shooting or additional training via email, phone or site visits

• Maintaining and expanding client relationships through delivery of high-quality services

• Provide expert advice on the CRM Dynamics supported features and Banking domain

• Ability to work efficiently with offshore Agile team members

• Ability to share knowledge and train lower level staff

• Ability to communicate effectively, both orally and in writing.

• Desire to learn and grow

• Should be flexible and adaptable to work under tight timelines