Customer Experience Advisor - Leasehold

Are you passionate about delivering outstanding customer service and making a real difference to people’s lives? We’re looking for two Customer Experience Advisors to join our friendly and dedicated Leasehold team.

You will deliver excellent customer service to our home ownership customers – which include leasehold owners and shared ownership owners. You will receive and respond to customer requests and enquiries over the phone, by e-mail and at times this may be face to face.

You’ll play a vital role in ensuring every customer receives a positive experience, helping to resolve queries, manage requests and supporting our wider Housing Management services.

You will also be a key part of the team, helping deliver key services such as on-boarding new customers, lease extensions, Right to Buy applications, Staircasing requests, leasehold and shared ownership repairs, setting up and managing direct debits and income recovery.

We pride ourselves on being a supportive, inclusive and forward-thinking employer where your contribution truly matters.

About you

We’re seeking someone who thrives in a busy, customer-focused environment and enjoys working as part of a team.

You’ll bring:

• Experience in a customer service environment with excellent communication skills
• Strong organisational and administrative skills
• Confidence using Microsoft Office and in-house database systems