Customer Operations Coordinator (Italian Speaker)

Job description:

JOB PURPOSE

The Customer Operations Coordinator will join Burberry’s supply chain team, acting as a key point of connection between our wholesale partners and internal functions. This role plays a central part in ensuring the smooth flow of orders from entry through to delivery and beyond, supporting an exceptional customer experience. You will work at the heart of operations, collaborating across regions and teams to drive accuracy, responsiveness and service excellence.

RESPONSIBILITIES

• Manage wholesale accounts across the EMEIA region, ensuring clear communication and strong relationships with customers.
• Oversee the full order lifecycle, including order entry, confirmations, amendments, and after-sales queries.
• Coordinate closely with logistics, transportation and hub teams to support timely and accurate deliveries.
• Monitor order progress, proactively resolving delays, shortages, and customer queries.
• Partner with finance teams to reconcile invoices, support credit processes, and investigate discrepancies.
• Contribute to team effectiveness by supporting daily operations, maintaining documentation, and identifying opportunities to improve processes.

PERSONAL PROFILE

• Highly organised with the ability to prioritise effectively and manage multiple tasks.
• Analytical and solution-oriented, with confidence working with data and identifying improvements.
• Strong communication skills, able to build trust with internal and external stakeholders.
• Customer-focused, with a clear understanding of service excellence in a commercial environment.
• Collaborative and proactive, with a positive approach to teamwork and shared goals.
• Open to learning, adaptable to change, and motivated to continuously develop.
• Fluency in Italian (written and spoken) is required 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.