Customer Operations Manager
Barton-Upon-Humber, England, United Kingdom Internship Posted 2 weeks ago
About The Role
We’re looking for a Customer Operations Manager to drive the force behind our high-performing Customer Care teams and exceptional service delivery
You’ll be responsible for inspiring and developing our Team Managers and their teams, driving performance through coaching, accountability, and continuous improvement. Leadership experience is essential, along with a commercially focused mindset, a passion for people development, and the ability to create a culture that delivers an award-winning customer experience.
This role offers 40 hours per week with a starting salary from £32,360-£35,669 DOE + up to £5,000 bonus per annum.
What Wren offer:
About You
Desired Skills and Knowledge:
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
We’re looking for a Customer Operations Manager to drive the force behind our high-performing Customer Care teams and exceptional service delivery
You’ll be responsible for inspiring and developing our Team Managers and their teams, driving performance through coaching, accountability, and continuous improvement. Leadership experience is essential, along with a commercially focused mindset, a passion for people development, and the ability to create a culture that delivers an award-winning customer experience.
This role offers 40 hours per week with a starting salary from £32,360-£35,669 DOE + up to £5,000 bonus per annum.
What Wren offer:
- Ben enden health insurance and discounts platform
- Life assurance after 2 years' service
- Eye care vouchers
- EE discounts
- Staff discount on Wren products
- Refer a friend scheme
- Free onsite gym
- M anage departmental SLAs to drive high levels of customer satisfaction.
- Coach and develop your team, creating training and development plans that build knowledge, confidence, and accountability
- Champion service excellence by removing barriers, improving processes, and building strong cross-functional relationships
- Monitor and improve performance, using data and insights to drive continuous improvements across quality, productivity, and customer outcomes.
- Support and challenge your leaders to hit targets, lead with confidence, and get the best from their teams
- Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans
- Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety
- Collaborate with peers and senior leaders to identify and implement improvements across the department
About You
Desired Skills and Knowledge:
- Experience managing managers in a high-volume, fast-paced customer service or operational setting
- A people-first leader who can develop talent and hold others accountable
- Strong analytical and organisational skills – you understand what drives performance and how to improve it
- Confident working with CRM systems (Salesforce experience is a bonus) and able to interpret data to inform decisions
- Excellent computer literacy – comfortable navigating multiple systems, reporting tools, and communication platforms
- Calm, clear communicator who builds trust and delivers with impact
- Committed to continuous improvement and delivering service excellence through others
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.