Customer Outcomes Insight Manager
London, UK part-time Customer Services Posted 58 minutes ago
Description Leading the design and delivery of customer outcomes insight across MO, you will provide robust evidence that customers understand our products, services and communications and that MO are delivering good outcomes throughout the customer lifecycle. Working as part of the Customer Insight & Analytics team and reporting to the CX Insight Lead, you will be responsible for designing and delivering a programme of insight and research that supports MO's Consumer Duty, responsible lending …
