Customer Service Coordinator

Customer Service Coordinator

Wipak UK | Welshpool

An exciting opportunity has arisen for a Customer Service Coordinator to join the Customer Service team at Wipak UK.

This role is responsible for managing customer accounts and coordinating the complete order-to-cash process, ensuring customers receive an exceptional service experience from order placement through to delivery. The position works closely with internal departments to support demand planning, logistics coordination, problem resolution, and continuous improvement initiatives.

Responsibilities

• Manage assigned customer accounts and act as the primary contact for customer enquiries
• Coordinate the Order-to-Cash process, ensuring accurate and timely order processing
• Process sales orders, issue confirmations, and maintain customer information within SAP
• Monitor customer forecasts and ordering trends to support production planning
• Build strong customer relationships through professional and responsive communication
• Collaborate with Planning, Production, Logistics, Warehouse, Reprographics, and Sales teams
• Support inventory management, aged stock processes, and logistics coordination
• Generate reports and maintain accurate customer and SKU master data
• Resolve customer issues effectively and proactively
• Contribute to continuous improvement initiatives and service enhancements

Requirements

• Experience in a customer service, account coordination, sales support, or administration role
• Strong communication and relationship-building skills
• Excellent organisational skills with high attention to detail
• Experience working with ERP systems (SAP preferred)
• Good Microsoft Office skills, particularly Excel, Word, and Outlook
• Ability to manage multiple priorities and work collaboratively across departments
• Proactive approach to problem solving and continuous improvement
• Manufacturing, logistics, or supply chain experience would be advantageous

Benefits

• Opportunity to develop within a global manufacturing business
• Exposure to cross-functional business operations
• Ongoing learning and development opportunities
• Collaborative and supportive team environment
• Opportunity to contribute to customer satisfaction and business growth