Customer Strategy and Insight Executive (Mat cover)

• Mat cover up to 12 months*
  
  

Aldermore Group – why we exist

Let Us Tell You a Bit About Us

We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let Us Tell You a Bit About The Opportunity

What if your insights could shape the decisions a business makes tomorrow?

As a Campaign Strategy and Insight Executive, you'll play an important role in helping us understand our customers, anticipate changing needs and uncover opportunities that drive better business outcomes. This is far more than a reporting role. You'll combine customer research, market intelligence, customer feedback and audience insight to help shape strategy and influence decision-making across the business.

Working within our Customer Strategy & Insight team, you'll help bring together a wide range of sources, from customer research and Voice of Customer activity through to market trends and competitor intelligence. You'll turn complex information into compelling stories and actionable recommendations that help stakeholders understand what customers need today and what they might need next.

If you're curious, commercially minded and excited by the idea of combining research, insight and strategy to influence real business decisions, this is a fantastic opportunity to build your career within a growing function.

What will your day look like?

• Supporting the delivery of customer research projects, including surveys, discussion guides and agency management activity.
• Organising fieldwork and translating research findings into engaging insight presentations and summaries.
• Monitoring customer behaviours, market trends and competitor activity to identify opportunities and emerging themes.
• Supporting the Voice of Customer programme, including Net Promoter Score (NPS) and customer experience reporting.
• Working with audience panels and customer feedback sources to understand needs, challenges and opportunities.
• Bringing together data, research and customer feedback from multiple sources to create a rounded understanding of customers.
• Producing insight materials and reporting that support prioritisation and decision-making.
• Collaborating with stakeholders across the business to share insights and promote customer understanding.
• Supporting audience strategy and customer-focused planning activity across business lines.
• Building strong relationships across teams to help ensure customer insight is at the heart of decision-making.
  
  

What do we expect from you?

• Experience in customer insight, audience strategy, market research, proposition development or strategic marketing.
• Ability to analyse and interpret qualitative and quantitative information.
• Strong communication skills with the ability to tell compelling stories through insight.
• Experience presenting information clearly to a range of stakeholders.
• Ability to build effective relationships and work collaboratively across teams.
• Experience managing multiple projects, priorities and deadlines.
• Understanding of customer research, segmentation, performance analysis and test-and-learn approaches.
  
  

What can you expect from us?

• A hybrid working policy, 2 days per week onsite in one of our offices
• A friendly and flexible culture, the same as how we work with our customers.
• A growing organisation that means there’s lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
  
  

Still curious?

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note that we have a thorough referencing process, which includes criminal record checks.