Customer Success Analyst (Polish Speaker)

Description

The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels – via email, phone and live chat.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Lisbon office is located in the Marquês de Pombal area, in the heart of the city, with excellent access to public transport and a wide range of nearby restaurants, cafés, and services - including the beautiful Parque Eduardo VII. The office offers a comfortable and inclusive working environment, featuring dedicated wellbeing areas and communal spaces designed to support collaboration and connection.

Our team plays a vital role in supporting our European market from our first continental European office.

Our commitments to each other

We have each other’s backs

There when we need each other most

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• Ensure that you act with adherence to all relevant regulatory requirements.

Requirements

• Previous experience in working in the financial services sector, or
• Knowledge or demonstrated interest in the CFD/FX/online trading space.
• Previous experience working for a CFD Broker or similar is desirable.
• Fluency in English and Polish, both spoken and written.

Benefits

• Competitive salary, and discretionary annual bonus.
• Private healthcare.
• Life Insurance, Critical Illness & Income Protection cover.
• Active Lifestyle allowance.
• Annual leave above minimum entitlement.
• Up to 3 weeks allowance to work in any location.
• Enhanced parental leave packages.