Customer Success Manager - Implementation
London, England, United Kingdom Full-time Posted 1 week ago
We’re Avvoka
We build legal drafting technology for moments that matter - when the stakes are high, the documents are complex, and speed can’t come at the cost of control.
Our platform helps legal teams move faster through contracts using automation, collaboration, and AI - without taking judgment away from the lawyers who own the risk. We believe technology should amplify expertise, not replace it.
Avvoka is trusted by leading law firms, banks, and global enterprises, and we’ve grown through product strength and word of mouth alone. With headcount and revenue increasing by over 70% year on year, we’re scaling from a product-led success into a globally recognised legal-tech brand.
We’re at an inflection point: evolving how the world’s most sophisticated legal teams work - and building a company where thoughtful people can do the best work of their careers.
The Role
You’ll own the most important moment in a customer’s journey with us: the point where they go from signing a contract to genuinely relying on Avvoka every day. As a Customer Success Manager focused on implementations, you’ll take new customers live, cut their time to value, and build the kind of adoption that turns a new logo into a long-term advocate.
In 12 months, you’ll be able to point to a portfolio of customers who got up and running faster because of you - legal teams who trust Avvoka because you helped them embed it into how they work. You’ll be the consistent, expert presence alongside them, from kickoff through every stage of their lifecycle with us.
What You’ll Do
Implement and onboard
The ideal candidate would have:
We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.
We build legal drafting technology for moments that matter - when the stakes are high, the documents are complex, and speed can’t come at the cost of control.
Our platform helps legal teams move faster through contracts using automation, collaboration, and AI - without taking judgment away from the lawyers who own the risk. We believe technology should amplify expertise, not replace it.
Avvoka is trusted by leading law firms, banks, and global enterprises, and we’ve grown through product strength and word of mouth alone. With headcount and revenue increasing by over 70% year on year, we’re scaling from a product-led success into a globally recognised legal-tech brand.
We’re at an inflection point: evolving how the world’s most sophisticated legal teams work - and building a company where thoughtful people can do the best work of their careers.
The Role
You’ll own the most important moment in a customer’s journey with us: the point where they go from signing a contract to genuinely relying on Avvoka every day. As a Customer Success Manager focused on implementations, you’ll take new customers live, cut their time to value, and build the kind of adoption that turns a new logo into a long-term advocate.
In 12 months, you’ll be able to point to a portfolio of customers who got up and running faster because of you - legal teams who trust Avvoka because you helped them embed it into how they work. You’ll be the consistent, expert presence alongside them, from kickoff through every stage of their lifecycle with us.
What You’ll Do
Implement and onboard
- Lead new customers through implementation, from kickoff to go-live, building project plans that get them to value fast.
- Translate complex legal and drafting workflows into clean, working Avvoka configurations that fit how each customer actually operates.
- Reduce time to value by removing blockers, sequencing the rollout intelligently, and keeping momentum from day one.
- Run training and enablement that turns new users into confident, self-sufficient power users.
- Drive internal adoption by partnering with customer champions and helping them sell Avvoka inside their own organisation.
- Stay with customers throughout their lifecycle - spotting risks early, surfacing new opportunities, and being the trusted expert they call first.
- Feed real customer insight back to Product and CS, shaping how Avvoka evolves for the teams who use it most.
The ideal candidate would have:
- Hands-on SaaS implementation experience, owning customer onboarding from kickoff to successful adoption.
- Strong client-facing instincts - you’re confident, consultative, and credible in front of sophisticated stakeholders.
- Technical savvy: you’re comfortable configuring software and translating customer needs into a working setup.
- A consultative approach that gets to the heart of what a customer actually needs, not just what they ask for.
- A genuine drive to reduce time to value and make every customer successful
- Experience in legal, legal tech, or working closely with legal teams.
We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.
