Customer Success Manager
London, England, United Kingdom Full-time Posted 2 weeks ago
We’re looking for a commercially minded and proactive Customer Success Manager to own and grow a portfolio of clients, including well-known consumer brands. This is a high-impact role where you’ll act as a trusted advisor, helping clients maximise value from our platform while identifying opportunities to drive retention and revenue growth.
What You’ll Be Doing
🤝 Client Success & Relationship Management
What We’re Looking For
If you’re passionate about delivering exceptional client experiences, retaining clients and driving growth, and working in a fast-paced SaaS environment, we’d love to hear from you.
Apply now or reach out to learn more.
Emerged from Mapp’s successful cross-channel marketing solution and Webtrekk’s proven customer intelligence tool, we have created an insight-led customer experience platform – unlike anything in the market. Mapp has offices all over the world, including USA, London, Paris, Berlin, Munich and Milan. More than 250 employees around the globe work on Mapp’s technology to provide customers with actionable marketing insights that will help them deliver exceptional customer experiences. At Mapp, we also encourage employees to push the limits on what we deliver, both as individuals and as a company.
Do you want to shape the future of marketing with us? If you’re tech-savvy, love helping customers be successful with technology, and always hunting for the next big deal, we want to have you on board!
What You’ll Be Doing
🤝 Client Success & Relationship Management
- Manage and retain a portfolio of client accounts
- Build strong, trusted relationships with key stakeholders
- Drive engagement, satisfaction, and long-term loyalty
- Own client retention and revenue performance
- Identify upsell and cross-sell opportunities
- Partner with Account Management on commercial growth strategies
- Manage end-to-end renewals for selected clients
- Proactively track contracts and lead negotiations
- Mitigate churn through early risk identification
- Advise on best practices across email, SMS, and push
- Support clients in achieving marketing objectives
- Use data insights to optimise campaign performance
- Work hands-on within the Mapp platform
- Build and execute multi-channel campaigns
- Support segmentation, targeting, and automation workflows
- Troubleshoot issues in collaboration with technical teams
- Partner with Technical Solutions on onboarding and projects
- Ensure seamless implementation and ongoing optimisation
- Act as the bridge between client needs and internal teams
- Maintain accurate records in Salesforce
- Track KPIs across client health, retention, and growth
What We’re Looking For
- Customer Success, Account Management, or similar SaaS experience
- Salesforce Opportunity and pipeline knowledge
- Background in digital marketing (email, SMS, push)
- Experience managing renewals and driving account growth
- Commercial mindset with a focus on revenue growth
- Ability to manage multiple client relationships
- Strong analytical skills with data-driven decision making
- Comfortable working with marketing technology platforms
- Experience working with consumer brands
- Fashion/retail industry exposure
- Work with recognised global brands
- Be part of a collaborative, high-performing team
- Directly influence client success and revenue growth
- Hybrid working in a central London location
If you’re passionate about delivering exceptional client experiences, retaining clients and driving growth, and working in a fast-paced SaaS environment, we’d love to hear from you.
Apply now or reach out to learn more.
Emerged from Mapp’s successful cross-channel marketing solution and Webtrekk’s proven customer intelligence tool, we have created an insight-led customer experience platform – unlike anything in the market. Mapp has offices all over the world, including USA, London, Paris, Berlin, Munich and Milan. More than 250 employees around the globe work on Mapp’s technology to provide customers with actionable marketing insights that will help them deliver exceptional customer experiences. At Mapp, we also encourage employees to push the limits on what we deliver, both as individuals and as a company.
Do you want to shape the future of marketing with us? If you’re tech-savvy, love helping customers be successful with technology, and always hunting for the next big deal, we want to have you on board!
