Customer Support & Collections Associate
Glasgow, Scotland, United Kingdom Full-time Posted 5 days ago
Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance (CBAF) Team where you will assist our customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.
You will need to develop a deep understanding of CBAF businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.While this role is be advertised in Glasgow, we are also open to someone working from our Manchester office.
Responsibilities
Customer:
Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
Confidentially and empathetically communicate with customers through channels including telephone, post and email
Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.
Policies & Procedures:
Apply the CBAF Collections and Recoveries Standards, and associated procedures, to all cust
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance (CBAF) Team where you will assist our customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.
You will need to develop a deep understanding of CBAF businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.While this role is be advertised in Glasgow, we are also open to someone working from our Manchester office.
Responsibilities
Customer:
Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
Confidentially and empathetically communicate with customers through channels including telephone, post and email
Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.
Policies & Procedures:
Apply the CBAF Collections and Recoveries Standards, and associated procedures, to all cust
