Cyber Security Awareness Analyst

HUMAN RISK ANALYST – CYBER SECURITY AWARENESS TRAINING

Hours: Full Time, Hybrid Working (Monday–Thursday 9am–6pm, Friday 9am–4pm)

THE OPPORTUNITY

An exciting opportunity has arisen for a Human Risk Analyst to join a growing cyber security services team.

This role focuses on delivering Security Awareness Training programmes and phishing simulation campaigns that help organisations strengthen their resilience against social engineering attacks and other human-focused cyber threats.

You will work closely with customers to onboard, manage and optimise security awareness programmes, providing valuable insights and recommendations that improve user behaviour and reduce cyber risk.

This is an ideal opportunity for someone with experience in Security Awareness Training, Email Security, Phishing Simulation, Cyber Security Services, Customer Success or Service Management who enjoys building strong client relationships and delivering exceptional service.

KEY RESPONSIBILITIES

• Manage the onboarding of new customers onto Security Awareness Training and Human Risk Management platforms.

• Configure and deliver phishing simulation campaigns and security awareness training programmes.

• Review campaign results and identify opportunities to improve customer resilience against social engineering attacks.

• Build and maintain strong relationships with customers.

• Understand customer objectives and ensure services are aligned to their requirements.

• Deliver a consistently high level of customer service and support.

• Provide guidance and recommendations to help customers improve their security awareness posture.

• Analyse training and phishing performance data to identify trends and areas for improvement.

• Recommend service enhancements based on performance metrics, industry best practice and independent research.

• Produce high-quality reports and customer review presentations.

• Deliver meaningful insights that demonstrate progress and support continuous improvement.

• Track and monitor service performance against agreed objectives.

• Act as a key point of contact for service-related queries and issues.

• Coordinate with internal teams to ensure prompt resolution of customer requests.

• Maintain accurate documentation of customer interactions, service activities and outcomes.

ABOUT YOU

You are passionate about helping customers improve their cyber security awareness and enjoy delivering excellent service. You are organised, detail-oriented and comfortable managing multiple customer relationships simultaneously.

You have strong communication skills and can confidently engage with stakeholders at all levels, both internally and externally. You thrive in a collaborative environment and are committed to continuous learning and professional development.

ESSENTIAL REQUIREMENTS

• Minimum 1 year of experience in a customer-facing cyber security, IT services or operational support role.

• Experience producing service reports, conducting customer reviews and identifying service improvement opportunities.

• Strong communication and interpersonal skills.

• Excellent organisational and time management abilities.

• Proven customer service and relationship management experience.

• Strong analytical and problem-solving skills.

• High attention to detail and commitment to quality.

• Ability to work effectively both independently and as part of a team.

• Desire to learn and develop new skills within cyber security.

PREFERRED EXPERIENCE

Experience in one or more of the following areas:

• Security Awareness Training and Human Risk Management platforms

• Phishing simulation programmes

• Email security solutions

• Managed Security Services (MSSP)

• IT training and user education

• Customer Success or Service Delivery Management

DESIRABLE QUALIFICATIONS

Relevant industry certifications or knowledge in:

• Cyber Security

• Information Security Frameworks

• Risk Management

• Compliance Standards (ISO 27001, NIST, GDPR, SOC 2)

• CompTIA certifications or similar

BENEFITS

• Hybrid working model

• 25 days annual leave plus additional wellbeing and birthday leave

• Private healthcare

• Life insurance

• Critical illness cover

• Pension scheme

• Ongoing learning and development opportunities

• Employee incentive and recognition programmes

• Cycle to Work scheme

• Free onsite parking

• Regular social and team-building events

• Employee recognition and reward initiatives