Desktop / IT Support

Position: Desktop / IT Support Engineer

Location: Cambridge, UK (Onsite)

📅 6+ Months Contract | Inside IR35

About the Role

We are looking for a hands-on Desktop / IT Support Engineer to provide onsite and remote support for end users across Windows, macOS, Linux, iOS, and Android environments. The role involves desktop support, asset management, user onboarding/offboarding, infrastructure support, and collaboration with global IT teams.

Key Responsibilities

• Provide technical support for hardware, software, and connectivity issues.
• Support Windows, macOS, Linux, iOS, and Android devices.
• Perform device deployments, tech refreshes, and hardware replacements.
• Manage user onboarding, offboarding, and workstation setup.
• Maintain hardware/software inventory and asset lifecycle records.
• Support printers, meeting room technologies, Microsoft Teams, and telecom services.
• Assist with basic network troubleshooting, IP configuration, and remote access setup.
• Resolve incidents and service requests through established IT processes.
• Deliver user training and promote technology best practices.
• Support continuous improvement initiatives across IT services.

Required Skills

• Experience in Desktop Support, IT Support, or End User Computing environments.
• Strong knowledge of Windows and macOS support.
• Familiarity with Microsoft 365, Active Directory, Azure AD, Exchange, ServiceNow, Jira, and Confluence.
• Basic networking knowledge (IP addressing, connectivity, Remote Desktop).
• Experience with asset management and hardware troubleshooting.
• Excellent communication and customer service skills.

Preferred

• Experience in enterprise IT environments.
• Knowledge of ITIL practices.
• Relevant certifications such as CompTIA A+, Microsoft, Apple, or ITIL.