DevOps Engineer

Company Description

Iglu.com is the UK’s largest specialist ski and cruise travel agency, established in 1998 and trading through Iglu Cruise, Iglu Ski, and Planet Cruise. Recognized with awards for delivering quality services, inspirational itineraries, and unforgettable holiday experiences, the company prioritizes customer satisfaction. Iglu.com invests in its people with ongoing training, in-house support, and educational trips to experience the products firsthand. Located in Wimbledon, the company fosters a diverse, friendly, and innovative work culture where travel and community are celebrated. Fully acquired by the Flight Centre Group in 2025, Iglu.com is ABTA and ATOL bonded as well as a member of the Association of Cruise Experts (ACE).

Summary:

We're seeking a seasoned DevOps Engineer with a deep understanding of AWS to maintain and optimize our cloud infrastructure. You will play a pivotal role in ensuring our systems run smoothly, support project deployments, and proactively identify ways to reduce cloud costs. The ideal candidate is a hands-on problem-solver with extensive experience in AWS environments, a passion for automation and efficiency, and a collaborative spirit to assist developers in navigating deployment challenges.

Key Responsibilities:

Infrastructure Management:

• Design, implement, and manage AWS infrastructure (EC2, ECS, Fargate, S3, RDS etc.) to support development, testing, and production environments.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Implement automation tools and processes to streamline infrastructure provisioning and management.
• Work closely with development teams to support project deployments and CI/CD pipelines. (TeamCity, Octopus Deploy, BitBucket)
• Continuously evaluate and optimize infrastructure to reduce costs and improve performance.

AWS Management:

• Expertise in AWS Control Tower and Landing Zones: Deep knowledge of Control Tower's features, best practices for landing zone design and implementation, and experience with Control Tower's automation capabilities.
• Security Focus: Proven experience in implementing and managing security controls within AWS, including:
• AM roles and policies
• VPC security groups and network ACLs
• Data encryption (KMS, S3)
• Threat detection and response (GuardDuty, Security Hub)
• Vulnerability management
• Incident response planning
• Proactively contribute to the improvement and optimization of AWS architecture.

Project Support:

• Collaborate with cross-functional teams to understand project requirements and design appropriate infrastructure solutions.
• Participate in architecture and design reviews to ensure solutions align with best practices.
• Provide technical expertise and guidance to development teams during project implementation.
• Assist in troubleshooting and resolving issues during development and deployment.

Documentation and Knowledge Sharing:

• Create and maintain clear and concise technical documentation for infrastructure configurations and processes.
• Share knowledge and best practices with the team through training sessions and documentation.
• Stay up-to-date on AWS technologies and industry trends.
• Willingness to learn new technologies using own initiative.

Out of hours maintenance:

• Some changes will require to be performed outside of core business hours.

Qualifications:

Experience:

• 5+ years of hands-on experience in DevOps or a similar role, with a strong focus on AWS.
• Deep understanding of AWS services, including EC2, ECS, Fargate, S3, RDS and others.
• Experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.
• Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible).
• Strong understanding of CI/CD pipelines focusing on tools like Teamcity and Octopus Deploy.
• Demonstrated ability to identify and implement cost-saving measures in AWS environments.
• Excellent communication and collaboration skills, with a proven ability to work effectively with development teams.
• Experience with Microsoft technologies (C#, .netcore, .netframework)
• Linux / Unix experience required.

Preferred Qualifications:

• AWS certifications (e.g., Solutions Architect, DevOps Engineer).
• Experience with containerization technologies like Docker and Kubernetes.
• Familiarity with observability platforms, monitoring and logging tools (e.g., CloudWatch, DataDog).
• Experience working in an agile development environment.

KPIs:

• 90%+ SLA success rate on Incident resolution
• 95%+ SLA success rate on Patch deployment
• 95%+ Change success rate
• Control of AWS cloud costs

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies and make a significant impact.
• Collaborative and supportive work environment.
• Electric vehicle leasing scheme
• Company performance related bonus