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DVLA Dual Enforcement Officer

Greater Edinburgh Area Full-time Posted 2 weeks ago
DVLA Dual Enforcement Officer

Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

What does a DVLA Dual Enforcement Officer Do?

  • Liaises with members of the public and give advice regarding clamping and fines.
  • Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
  • Work alongside other agencies when required including Police DVLA and VOSA.
  • Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
  • Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager.
  • Completes daily reports regarding activities
  • Clamping and removal of untaxed vehicles
  • Supporting Cashier office duties
  • Supporting Enforcement officers while office based.
  • General administrative duties including data entry & reporting.
  • Answering phone calls & responding to emails.
  • Dealing with release of impounded vehicles.

What do you need to be a DVLA Dual Enforcement Officer?

  • Full UK Driving Licence
  • Excellent Communication Skills
  • Self-Motivated
  • Customer Focused
  • Ability to work shifts
  • Ability to work on own initiative
  • Previous experience in a similar role would be ideal but not essential
  • The ability to carry out manual handling and heavy lifting tasks safely

What’s in it for you?

  • Competitive rates of pay
  • Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
  • Excellent Reward & Recognition Scheme
  • First Class Training & Development Opportunities
  • Pension Scheme
  • Full Uniform provided
  • Competitive days’ holiday including bank holiday
  • Regular overtime [optional]
  • Shift Patterns (requires regular weekend working as part of the rota)

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.

INDHP