Enforcement Officer

Location: Reading

Do you enjoy working outdoors, helping people and have great communication skills?

Do you have excellent customer service skills and enjoy being active?

Do you have a driving licence?

NSL is currently recruiting for a DVLA Enforcement Officer to join our team in Reading. This is an active, varied role where no two days are the same. You'll play a key role in helping the DVLA identify and enforce action against untaxed vehicles on public highways.

About the role:

As a DVLA Enforcement Officer, you'll play a vital role in identifying and enforcing action against untaxed vehicles on public roads. Working from daily operational briefings, you'll drive a specialist ANPR vehicle to locate untaxed vehicles and take appropriate enforcement action, including clamping vehicles, collecting photographic evidence, and completing reports using a tablet device.

You'll regularly interact with members of the public and work alongside agencies including the Police, DVLA and DVSA, always delivering a professional and customer-focused service.

Key Responsibilities:

• Operate ANPR vehicles to identify untaxed vehicles
• Carry out vehicle clamping and de-clamping activities
• Complete enforcement documentation and photographic evidence
• Conduct vehicle and equipment checks
• Maintain accurate daily activity records
• Provide advice and information to members of the public
• Work with partner agencies when required
• Maintain company equipment and report defects
• Deliver excellent customer service at all times
  
  

Hours: 42.5 hours per week on a 4 days on, 3 days off shift pattern, including weekends and Bank Holidays.

What we are looking for?

• Full UK Driving Licence (essential)
• Excellent communication and customer service skills
• Ability to deal confidently with people in challenging situations
• Previous customer service experience
• Good written and spoken English
• Basic IT skills
• Familiarity with the Vehicle and Excise Registration Act ( VERA ) 1994
  
  

What you'll receive in return?

• Competitive rates of pay
• Competitve days’ holiday including bank holiday
• Free uniform
• 4 on 3 off shift pattern
• Performance Based Bonus of up to £300 per month
• Employee Benefit Scheme- Including Cycle to Work Scheme, Childcare Vouchers & Discounts
• Reward & Recognition Scheme
• Training & development opportunities
• Employee Consultative Committee to represent the voice of colleagues
• Cycle to work scheme
• On-site parking
  
  

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.

INDLP