Enterprise Product Manager - Legacy Voice Migration (One Network)
Kingston upon Hull, England Metropolitan Area Contract Posted 1 day ago
Enterprise Product Manager (Legacy Voice Migration), Fixed Term Contract for 12 Months, Full Time
We're looking for an experienced Enterprise Product Manager to join our Product & Commercial team and play a key role in delivering KCOM's One Network Programme.
In this highly visible role, you'll lead the strategy and execution of migrating customers from legacy voice services, including PSTN, ISDN and Centrex, to modern IP-based communication solutions. Working across commercial, technical, operational and programme teams, you'll help shape migration journeys, develop compelling customer propositions and ensure a successful transition that balances customer experience, commercial performance and programme objectives.
This is an exciting opportunity to influence a major business transformation programme while helping customers embrace the next generation of voice services.
Salary: Up to £55,000 per annum dependant on experience plus bonus
Location: Carr Lane, Hull, with hybrid working (minimum 2 office days per week)
Advert Closing Date: 16th September 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates: To be confirmed after advert closing date
Key Responsibilities
We're looking for a commercially minded Product Manager with experience operating in a telecommunications or technology environment.
You'll Ideally Have
Perks And Benefits
KCOM goes beyond broadband - for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
Right to Work
Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.
Agency Information
KCOM has an in-house Talent Acquisition team and does not accept unsolicited CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be treated as a direct application, and KCOM reserves the right to contact the candidate directly without incurring any agency fees.
We're looking for an experienced Enterprise Product Manager to join our Product & Commercial team and play a key role in delivering KCOM's One Network Programme.
In this highly visible role, you'll lead the strategy and execution of migrating customers from legacy voice services, including PSTN, ISDN and Centrex, to modern IP-based communication solutions. Working across commercial, technical, operational and programme teams, you'll help shape migration journeys, develop compelling customer propositions and ensure a successful transition that balances customer experience, commercial performance and programme objectives.
This is an exciting opportunity to influence a major business transformation programme while helping customers embrace the next generation of voice services.
Salary: Up to £55,000 per annum dependant on experience plus bonus
Location: Carr Lane, Hull, with hybrid working (minimum 2 office days per week)
Advert Closing Date: 16th September 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates: To be confirmed after advert closing date
Key Responsibilities
- Define and deliver the product strategy for legacy voice migration, supporting the retirement of end-of-life voice platforms.
- Analyse customer data to identify migration cohorts, requirements, dependencies and opportunities.
- Develop migration roadmaps and customer journeys aligned to programme timelines and business objectives.
- Create commercially viable migration propositions that support customer retention, revenue protection and service improvement.
- Identify portfolio gaps and build business cases for new products, enhancements or capabilities where required.
- Own the lifecycle management of legacy services, ensuring customer impact is minimised throughout the transition.
- Monitor migration performance, customer outcomes and commercial metrics, providing insights and recommendations to stakeholders.
- Collaborate with Product, Technology, Commercial, Operations, Service, Sales and Programme teams to deliver successful migration initiatives.
- Provide product leadership, governance support and subject matter expertise across the One Network Programme.
We're looking for a commercially minded Product Manager with experience operating in a telecommunications or technology environment.
You'll Ideally Have
- Proven Product Management experience within B2B telecommunications, connectivity or technology sectors.
- Experience managing products throughout their lifecycle, including evolution, migration and retirement.
- Strong commercial, analytical and data interpretation skills.
- A track record of developing and delivering product strategies, roadmaps and business cases.
- The ability to influence and collaborate effectively with a wide range of stakeholders.
- Excellent communication skills, with the confidence to engage both technical and non-technical audiences.
- Experience leading cross-functional initiatives in complex delivery environments.
- Advantageous experience includes:
- Fixed voice, Unified Communications, connectivity or managed services products.
- Large-scale customer migration or transformation programmes.
- Knowledge of PSTN, ISDN, Centrex and IP-based voice technologies.
- Telecommunications regulatory and market awareness.
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
KCOM goes beyond broadband - for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
Right to Work
Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.
Agency Information
KCOM has an in-house Talent Acquisition team and does not accept unsolicited CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be treated as a direct application, and KCOM reserves the right to contact the candidate directly without incurring any agency fees.
