Experience and Feedback Governance Officer
Salary: £25,000 pro rata
Hours: 22 hours per week
Do you thrive in a dynamic environment where you can make a real impact?
At Vita Health Group we are seeking an enthusiastic and self-motivated individual to join our progressive Experience and Feedback Team as a Governance Officer.
This is an exciting opportunity to play a key role within our wider Governance function, contributing to the delivery of safe, high-quality care and ensuring the voice of our patients is heard and acted upon.
About the Team
The Experience and Feedback Team sits within Vita Health Group’s wider Governance function, which includes:
- Experience and Feedback Team
- Safety and Risk Team
- Quality and Compliance Team
- Information Governance Team
Our team is responsible for driving excellence in complaint management and patient feedback, as well as conducting thematic reviews and analysis to support continuous improvement across the organisation.
We are a compassionate, dedicated team committed to supporting the business in delivering safe, high-quality care to all service users.
This role offers:
- Opportunities for development – grow your skills and career within a supportive organisation
- A close-knit, encouraging team – collaborate with passionate and supportive colleagues
- A varied workload – no two days are the same
- Networking opportunities – engage with colleagues and stakeholders across the organisation
- The chance to make a real difference – directly impact patient experience and service quality
Skills and Experience:
Essential:
- Experienced use of Microsoft and other E-Systems including excel spreadsheets.
- Data analysis and reporting
- An awareness of and commitment to supporting and facilitating diversity and inclusion
- Willingness to travel, which may include overnight stays on occasion, as and when required
Desirable:
- Experience in a compliance role
- Experience in thematic analysis
