Facilities coordinator

Key Responsibilities And Deliverables

Customer Service

• Deliver excellent customer service to meet client expectations.
• Build and develop effective relationships with customers at all levels.
• Support reception by covering breaks and absence as required by the RFM/Client
  
  

Site Operations

• Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
• Manage assigned Work Orders received via Corrigo platform.
• Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement)
• Keep accurate and update records of health & safety files plan.
• Process and control purchase orders, invoices, and work orders.
• Provide cover for the Facilities Lead during periods of absence.
• Support the completion of reports and documentation to meet required deadlines.
• Carry out regular site inspections and log any issue on helpdesk ticketing system.
• Visit sites and properties in accordance with the site visit programme issued by the RFM.
  
  

Facilities (property/portfolio) Management - Supporting the RFM and Facilities Lead to:

• Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement.
• Ensure that on-site management of the properties is undertaken in accordance with JLLs policies.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s).
• Assist Facilities Lead in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
• Perform minor housekeeping tasks, such as painting, furniture set up, cable management, etc.
• Establish and maintain proper site records in accordance with best practice rules.
• Visit sites and properties in accordance with the site visit programme issued by the facilities Lead.
  
  

Required Qualifications, Skills, And Experience

• Solid stakeholder management skills and an ability to understand business ideas.
• Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background.
• Experience in housekeeping, construction, building mechanical systems.
• Strong organisation skills and excellent communication skills, both verbal and written
• Driven to achieve results.
  
  

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

Location:

On-site –Bourne End, Buckinghamshire, GBR