Facilities Manager

What this job involves:

We are seeking a highly skilled and experienced Facilities Manager to join our Work Dynamics business line. The successful candidate will be responsible for providing top-tier facilities services to oversee operations across our workplace environments in Cambridge & Uxbridge, alongside with satellite offices in Spain and France.

What your day will look like:

Workplace Management

• Oversee day-to-day operations across workplace environments in Cambridge and Uxbridge, along with satellite offices in France and Spain, under a gross maximum price outcome-based contract.
• Ensure JLL and vendors adhere to policies and procedures while enhancing and standardizing processes to deliver consistently high service levels.
• Develop and enforce standard operating procedures (SOPs), conduct regular facility inspections for compliance with building, health, safety, and fire regulations, and maintain excellent client relationships by serving as a seamless interface with their real estate and operations teams.
• Lead the Facilities team in executing short and long-term projects while proactively building relationships with employees and office coordinators to exceed service expectations.
• Perform detailed, routine building inspections to identify issues early and verify vendor performance. Manage the CMMS platform, assign work tickets, and ensure completion within Service Level Agreements (SLAs).
• Actively seek improvement opportunities and develop action plans to implement them.
• Create and deploy innovative programs that reduce operating costs and boost productivity while meeting outcome-based contract requirements.
  
  

Vendor and Supplier Management

• Manage all facilities-related contracts and collaborate with JLL's sourcing team on upcoming procurement opportunities by defining scope, coordinating site visits, and monitoring supplier performance.
• Lead discussions with vendors regarding goal-setting, performance criteria, and reviews.
• Where appropriate, negotiate new contracts and support maintenance of existing agreements.
• Source local services and goods through third-party suppliers, working with sourcing to implement contracts, obtain vendor setup documentation, and verify insurance compliance.
  
  

Financial

• Develop and manage annual operating budgets for each building across your territory within the gross maximum price framework, ensuring all work remains within prescribed budgets.
• Identify, track, and implement cost-saving initiatives monthly to optimize contract performance.
• Oversee capital and expense budget development while producing monthly and quarterly variance reports on operating budgets within agreed timeframes.
• Create annual capital plans for each building in close collaboration with client representatives, ensuring alignment with contract pricing structures.
  
  

Account Performance

• Ensure client satisfaction with facility management service delivery and take a leadership role in monitoring and enhancing customer experience under the outcome-based contract model.
• Complete all client reports on schedule (monthly, quarterly, annual) with analysis that drives continuous improvement and demonstrates value delivery.
• Achieve Key Performance Indicators (KPIs) as defined by the Account Lead and ensure compliance with JLL's minimum audit standards and contract outcome metrics
  
  

Skills & Competencies:

• Strong interpersonal, communication, organizational, and management capabilities.
• Ability to rapidly synthesize executive summaries of problems and solutions for JLL and client leadership.
• Skilled at multitasking and working autonomously with strong attention to detail and a commitment to understanding root causes beyond surface-level effects.
• Excellent verbal and written communication skills with proven ability to lead meetings and presentations.
• Comfortable operating in ambiguous situations and solving complex problems effectively.
• Strong documentation skills paired with excellent people skills to engage productively with diverse client staff and demands.
• Demonstrated ability to understand and interpret commercial contracts, particularly gross maximum price and outcome-based agreements, alongside budget management and financial analysis capabilities.
  
  

Experience & Qualifications:

• Minimum 5 years' experience in facilities/property management or related field with proven track record of working within budget and time constraints, ideally with exposure to outcome-based or gross maximum price contracts.
• Prior industry experience required along with understanding of commercial leases and contract documentation.
• Previous supervisory experience with demonstrated ability to delegate effectively.
• Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS). Knowledge of Occupational Safety requirements and experience developing and maintaining standard operating procedures.
• Solid understanding of real estate, telecommunications, furniture, accounting, and building systems. Extensive vendor management experience essential.
• Knowledge of critical facilities and fundamental technical understanding of building systems including Computer Room Air-conditioning (CRAC), Chiller systems, Fire Protection systems, Mechanical & Electrical systems, and Building Management Systems (BMS).