Field Services Engineer - Bulgarian Speaking
Rapiscan is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, and high-security facilities. Our solutions support the fight against terrorism, smuggling, illegal immigration, and trade fraud through innovative X-ray technologies and best-in-class imaging performance.
Role Overview
We are seeking a Bulgarian-speaking Field Service Engineer to ensure the optimal performance of Rapiscan systems across Bulgaria. This role requires strong diagnostic and troubleshooting capabilities, the ability to work independently, and a proactive approach to customer service.
This is a field-based position involving extensive travel (up to 100%, both domestic and international). The role will be based in the UK with regular travel to Bulgaria.
Key Responsibilities
- Perform installation, maintenance, and servicing of Rapiscan systems as directed
- Ensure all service activities meet contractual response times and reporting standards
- Communicate effectively with customers during preventative and corrective maintenance visits
- Coordinate with internal teams to ensure timely delivery of parts and materials
- Maintain field service tools, test equipment, and documentation
- Provide accurate and timely reporting via Oracle and mobile systems
- Support and collaborate with other Field Service Engineers when required
- Adhere to company safety standards and operational procedures
- Manage service documentation in line with company policies
- Remain on-call and utilise company-provided tools (laptop, phone) as needed
Requirements
- Fluency in Bulgarian (essential), with good English communication skills
- Minimum 5 years of experience supporting complex technical equipment in a service environment
- Degree in Electronic Engineering, Electrical Engineering, or related technical discipline (or equivalent experience)
- Strong knowledge of electronic, mechanical, and digital systems
- Experience with networking, software/firmware, and database systems
- Ability to manage both technical and administrative responsibilities effectively
- Proficiency in Microsoft Office; experience with ERP systems (e.g., D365) preferred
- Self-sufficient, with strong problem-solving and decision-making skills
