Field Services Engineer

Field Service Engineer – Northern Ireland

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:

Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems

• Working on Rapiscan’s Xray Screening Systems
• Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems at our customer’s premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient.
• Carry out service site surveys prior to installations and professional site reports.
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Works on shifts pattern to support key customer site
• Provide remote technical support to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Take part in other departmental ad-hoc duties when required including special projects.

Candidate Requirements

• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
• Knowledge of high-end X-ray systems or computed tomography a major advantage
• Experience programming PLC’s an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Willingness to travel within Ireland and surrounding areas.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check).
• An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
• Post graduate qualification in Electrical engineering desirable
• A recognised qualification in an IT (Microsoft, cisco etc) a plus
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.