Field Technician - OLA
Kingston upon Hull, England Metropolitan Area Full-time Posted 2 weeks ago
Field Technician - OLA (Permanent, Full Time)
We’re looking for a proactive and customer-focused Field Technician to join our OLA Installations team. In this role, you’ll play a key part in delivering high‑quality fibre installation and maintenance services to end‑users across KCOM’s fibre network area. With a strong “right first time” mindset, you’ll help us meet productivity targets while providing an excellent customer experience.
You’ll work across our copper and fibre estate, including poles and street furniture, and contribute to continuous improvement by feeding in ideas for better ways of working. Collaboration across Field Operations and with the wider business is essential, along with a commitment to safety, quality, and ongoing learning.
Salary – Up to £29,000 per annum dependant on experience plus Overtime, On-Call and Fuel Card
Location – Field Based, Hull and East Yorkshire
Advert Closing Date – 11th June 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates - To be confirmed after advert closing date
What You’ll Be Doing
Candidate Requirements
Qualifications and Other Requirements
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be accepted at this time.
We’re looking for a proactive and customer-focused Field Technician to join our OLA Installations team. In this role, you’ll play a key part in delivering high‑quality fibre installation and maintenance services to end‑users across KCOM’s fibre network area. With a strong “right first time” mindset, you’ll help us meet productivity targets while providing an excellent customer experience.
You’ll work across our copper and fibre estate, including poles and street furniture, and contribute to continuous improvement by feeding in ideas for better ways of working. Collaboration across Field Operations and with the wider business is essential, along with a commitment to safety, quality, and ongoing learning.
Salary – Up to £29,000 per annum dependant on experience plus Overtime, On-Call and Fuel Card
Location – Field Based, Hull and East Yorkshire
Advert Closing Date – 11th June 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates - To be confirmed after advert closing date
What You’ll Be Doing
- Install FTTH and VoIP solutions to high standards of customer satisfaction.
- Respond to customer faults and service issues as directed by the Resource Control Team, resolving problems or providing effective workarounds within contracted timeframes.
- Maintain quality across the KCOM estate, including overhead and underground network assets.
- Use expertise to suggest improvements that support productivity targets and reduce fault volumes year on year.
- Meet agreed productivity levels to help deliver on customer promises.
- Adhere to Health and Safety standards, ISO certifications, regulatory obligations, and all IBMS requirements.
- Build and maintain strong working relationships within Field Operations, supporting colleagues and sharing knowledge.
- Successfully undertake both overhead and underground working as part of day-to-day duties.
Candidate Requirements
- Hands‑on experience with copper and fibre technologies, including installation, testing, and maintenance.
- Skilled in the use of hand tools, copper and fibre testing equipment.
- Strong communication skills and the ability to build effective relationships with customers, stakeholders, and team members.
- Excellent troubleshooting skills with the ability to diagnose efficiently and work independently or as part of a team.
- Experience with process creation, continuous improvement, or lean initiatives is highly desirable.
Qualifications and Other Requirements
- EUSR certification
- NRSWA 01 and LA (Signs, Lighting and Guarding)
- Full UK Driving Licence
- Full DBS check
- Confident IT skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Telecoms industry experience across copper and fibre networks (Installation, Faulting, Jointing, Cabinet work).
- Ability to interpret service prints and network schematics.
- Familiarity with ServiceNow FSM.
- Experience with overhead delivery (IPAF preferred).
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be accepted at this time.
