FIFA World Cup Customer Care Temps (UK Based) - Sport

We are currently recruiting FIFA World Cup Customer Care Temps to support a major international sporting event on a temporary basis until around 19th July 2026.

This is an exciting opportunity to be part of a fast-paced customer support operation, assisting customers with ticketing and event-related enquiries during the event period.

• Temporary contract (approximately 5 weeks)
• Night shifts: 7:00pm - 7:00am
• Weekday and weekend (must be available for both)
• Pay: £16.00 per hour, plus holiday pay
• Start date: Immediate start
• Remote working opportunity with exception of the first day (office in London)

The Role

As a FIFA World Cup Customer Care Temps, you will be the first point of contact for customers, providing support via phone and helping to resolve a range of ticketing and event-related enquiries.

You will be working across multiple systems, managing customer interactions efficiently and delivering a high standard of service throughout your shift.

Key responsibilities include:

• Handling inbound customer enquiries via telephone
• Providing professional and friendly customer support
• Assisting with ticketing and event-related queries
• Accurately updating customer information across multiple systems
• Escalating complex issues where required
• Maintaining excellent attention to detail when handling customer information
• Working independently while following established processes and procedures

About You

We're looking for candidates who have:

• Previous customer service, customer care or contact centre experience
• Strong communication and problem-solving skills
• Confidence handling customer enquiries over the phone
• The ability to learn and navigate multiple systems quickly
• Excellent organisational skills and attention to detail
• A proactive and self-sufficient approach to work
• The ability to work autonomously during night shifts

Experience within events, ticketing, live entertainment or for a ticketing provider would be highly advantageous, but is not essential.

Technical Requirements

Candidates must have:

• Their own laptop suitable for remote working
• A headset, headphones or earphones for taking calls
• A reliable high-speed internet connection
• Must be based in the UK

If you're interested, please send your CV along with a short note outlining why you would be a good fit for the role to Rebecca.Ramsden@handle.co.uk

Please note that applicants mustbe immediately available and able to commit to the full contract period.

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.