Front of House & Events Administrator

Role Title: Front of House & Events Administrator

Division: Rathbones Investment Management

Location: Bristol

Contract: Permanent

Working pattern: On-site 5 days per week

About the Role

To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Bristol office.

What you’ll be responsible for

• The face and voice of the company, provide service excellence to all clients
• Deliver a professional, efficient switchboard service.
• Meet and greet guests on arrival
• Liaise with clients and investment managers to create a seamless service
• Process room bookings for the office using Condeco
• Provide catering to clients as per request, ensuring standards are met 
• Assist with clear downs in meeting rooms and general presentation of client areas
• Ensure cleanliness standards are met in the client kitchen and stock is replenished
• Support office service processing and collection of post.
• Communicate with all departments across the group
• Highlight any issues concerning Teams / Touchpoint which could impact client services.
• Responsible for continuing one’s own professional development

About you

• Strong communication services.
• Service excellence provided to all guests arriving at reception
• Adapting to last minute changes, communicating with the team
• Time management, ensure all scheduled meetings are fully preprepared before the client's arrival
• Achieving objectives agreed by the Front of House Manager.
• Confident communicator across multiple levels.
• Organisational skills – manage time effectively
• Professionalism – representing the company  
• Competent using Outlook and MS Teams
• Comfortable building rapports with staff and clients, providing service excellence.
• Ability to work under pressure and adapt to last minute changes