Functional Consultant - Marketing & DX/CX

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Ricoh are currently recruiting for a Functional Consultant - Marketing & DX/CX who will lead the end-to-end product portfolio and supporting solutions across REU. The role defines product vision, strategy, roadmaps and priorities aligned to business outcomes, while ensuring solutions are scalable, secure, compliant and fit for purpose.

Working with business and IT stakeholders, the role translates demand into a prioritised backlog and oversees delivery through to adoption. It governs the solution landscape, including applications, integrations, data and processes. The ideal candidate will be data-driven, process-focused and experienced in product governance, change management and delivery within complex, multi-country IT environments.

As the functional and technical Subject Matter Expert for the domain this role drives standardisation and continuous improvement across end-to-end processes. It is accountable for product outcomes, including value, adoption and user experience, while ensuring strong governance across process integrity, data quality, integrations, security and supportability. It delivers measurable value, aligns stakeholders and balances pace of change with operational stability and risk control.

Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.

In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".

What you will be doing

• Define and own product vision, strategy, roadmap and measurable outcomes aligned to business priorities
• Shape demand with stakeholders; build business cases and translate requirements into prioritised backlogs and user stories
• Develop and maintain clear, approved business requirements (scope, processes, risks, dependencies, benefits and acceptance criteria)
• Own end-to-end solution design across applications, integrations and data, ensuring alignment to architecture, security and compliance standards
• Lead delivery across the full lifecycle (discovery to deployment), managing dependencies and risk
• Ensure release and operational readiness, including governance, cutover and handover to support teams
• Drive quality through testing strategy, UAT, defect management and compliance with controls and data standards. Alongside adoption and benefits realisation through stakeholder engagement, training and performance tracking.
• Act as domain SME, improving processes (e.g. lead-to-order, quoting, pricing, order management) and leveraging tools such as SOFON, Siebel, Dynamics and Xait
• Manage vendors and partners, ensuring service performance and roadmap alignment
• Provide data-driven insights and recommendations to support executive decision-making
• Champion continuous improvement through metrics, feedback and regular product updates.
• Roadmap delivery, ensure clear evidence of prioritised roadmap execution with measurable business value (e.g., cycle time improvements, conversion uplift, compliance and control effectiveness).
• Solution quality and stability, ensure releases meet defined acceptance criteria, with reduced defects, controlled risk and effective operational handover/support readiness.
• Drive delivery performance, ensure milestones and timelines are achieved
• Manage budget and vendor performance, ensuring dependencies and risks actively tracked and mitigated.
  
  

You will ideally have

• Ideally candidates will be educated to at least degree level or equivalent professional qualification or hold relevant previous experience in a similar role.
• Successful candidates will have demonstrated product and/or solution ownership capability (vision, roadmap, backlog prioritisation, benefits realisation and stakeholder management). In addition to strong knowledge of business processes and supporting applications (e.g., SOFON, Siebel, Microsoft Dynamics, Xait, CRM/SFA, quoting, proposals, pricing and order creation) in a multi-country environment.
• Ideally candidates will have proven knowledge of delivery methods and governance (Agile/Waterfall, SDLC, release management, change management) and how to apply them pragmatically. Plus, an awareness of continuous improvement practices (e.g., Lean Six Sigma) and data-driven decision-making.
• Strong stakeholder management is essential to this role, candidates will ideally have the ability to align business, IT and vendor stakeholders, facilitate decisions, and manage competing priorities transparently.
• Successful candidates will have a proven background of product & solution governance: ability to define standards, manage scope, maintain documentation, and ensure operational readiness with Application Support. Alongside solution design capability and experience, able to interpret business needs and high-level designs into detailed functional requirements, user stories and acceptance criteria for build/configuration.
• Preferably candidates will have a commercial and analytical mindset, with the ability to build value cases, define metrics, analyse data and translate insights into prioritised action.
• You will be an excellent communicator, able to communicate and influence clearly across functions/cultures with both technical and non-technical audiences. Plus, fluency in English both spoken and written is essential for this role, with any further European language skills (French, Spanish or German) is useful but not essential.
• Please be aware some travel is potentially required with this role.
  
  

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits
  
  

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.

For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.