Functional Consultant - Marketing & DX/CX
London, England, United Kingdom Full-time Posted 6 days ago
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
Ricoh is recruiting a Functional Consultant – Marketing & DX/CX to lead the end-to-end product portfolio and supporting solutions across REU. Acting as Product and Solution Owner, the role defines vision, strategy, roadmaps and priorities aligned to business outcomes, ensuring solutions are scalable, secure, compliant and fit for purpose.
Partnering with business and IT stakeholders, the role translates demand into a prioritised backlog and oversees delivery through to adoption. It governs the end-to-end solution landscape (applications, integrations, data and processes) and is accountable for product outcomes including value, adoption and user experience. The successful candidate will be data-driven, process-focused and experienced in governance, change management and delivery within complex, multi-country environments.
As the functional and technical SME, this role drives standardisation, continuous improvement and strong governance across process integrity, data quality, integrations, security and supportability—balancing pace of change with operational stability and risk control.
Key Responsibilities
Product strategy & ownership
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
Ricoh is recruiting a Functional Consultant – Marketing & DX/CX to lead the end-to-end product portfolio and supporting solutions across REU. Acting as Product and Solution Owner, the role defines vision, strategy, roadmaps and priorities aligned to business outcomes, ensuring solutions are scalable, secure, compliant and fit for purpose.
Partnering with business and IT stakeholders, the role translates demand into a prioritised backlog and oversees delivery through to adoption. It governs the end-to-end solution landscape (applications, integrations, data and processes) and is accountable for product outcomes including value, adoption and user experience. The successful candidate will be data-driven, process-focused and experienced in governance, change management and delivery within complex, multi-country environments.
As the functional and technical SME, this role drives standardisation, continuous improvement and strong governance across process integrity, data quality, integrations, security and supportability—balancing pace of change with operational stability and risk control.
Key Responsibilities
Product strategy & ownership
- Define and own product vision, strategy, roadmap and measurable outcomes aligned to business priorities
- Deliver clear, prioritised roadmap execution with measurable business value (e.g. cycle time, conversion, compliance improvements)
- Shape demand with stakeholders, build business cases and translate requirements into prioritised backlogs and user stories
- Develop and maintain clear, approved requirements (scope, processes, risks, dependencies, benefits and acceptance criteria)
- Own end-to-end solution design across applications, integrations and data
- Ensure alignment with enterprise architecture, security and compliance standards
- Lead delivery across the full lifecycle (discovery to deployment), managing dependencies, risks, milestones and timelines
- Govern the solution landscape to ensure process integrity and consistency
- Ensure release readiness, including governance, cutover planning and transition to support
- Maintain operational stability through effective handover, runbooks and support models
- Drive quality through testing strategy, UAT, defect management and adherence to controls and data standards
- Ensure solution stability, reduced defects and controlled risk
- Drive adoption and benefits realisation through stakeholder engagement, training and performance tracking
- Act as SME across key processes (e.g. lead-to-order, quoting, pricing, order management)
- Leverage platforms such as SOFON, Siebel, Microsoft Dynamics and Xait
- Identify continuous improvement opportunities using metrics, feedback and regular product updates
- Manage vendors and partners, ensuring service performance, roadmap alignment and issue resolution
- Oversee budgets, ensuring dependencies and risks are actively tracked and mitigated
- Provide data-driven insights and recommendations to support decision-making and prioritisation
- Ideally candidates will be educated to at least degree level or equivalent professional qualification or hold relevant previous experience in a similar role.
- Successful candidates will have demonstrated product and/or solution ownership capability (vision, roadmap, backlog prioritisation, benefits realisation and stakeholder management). In addition to strong knowledge of business processes and supporting applications (e.g., SOFON, Siebel, Microsoft Dynamics, Xait, CRM/SFA, quoting, proposals, pricing and order creation) in a multi-country environment.
- Ideally candidates will have proven knowledge of delivery methods and governance (Agile/Waterfall, SDLC, release management, change management) and how to apply them pragmatically. Plus, an awareness of continuous improvement practices (e.g., Lean Six Sigma) and data-driven decision-making.
- Strong stakeholder management is essential to this role, candidates will ideally have the ability to align business, IT and vendor stakeholders, facilitate decisions, and manage competing priorities transparently.
- Successful candidates will have a proven background of product & solution governance: ability to define standards, manage scope, maintain documentation, and ensure operational readiness with Application Support. Alongside solution design capability and experience, able to interpret business needs and high-level designs into detailed functional requirements, user stories and acceptance criteria for build/configuration.
- Preferably candidates will have a commercial and analytical mindset, with the ability to build value cases, define metrics, analyse data and translate insights into prioritised action.
- You will be an excellent communicator, able to communicate and influence clearly across functions/cultures with both technical and non-technical audiences. Plus, fluency in English both spoken and written is essential for this role, with any further European language skills (French, Spanish or German) is useful but not essential.
- Please be aware some travel is potentially required with this role.
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
