Functional Consultant - Sales
England, United Kingdom Full-time Posted 2 weeks ago
Change your job, change your workplace, change your future...
Ricoh are currently recruiting for a Functional Consultant - Sales who will own the end-to-end Sales product portfolio and supporting solutions across REU. Acting as both Product and Solution Owner, the role defines product vision, strategy, roadmaps and investment priorities aligned to business outcomes, while ensuring solutions are scalable, secure, compliant and fit for purpose.
Working with business and IT stakeholders, the role shapes demand, manages a prioritised backlog and oversees delivery from discovery through to adoption. It provides insight and recommendations on process improvements, application capabilities and investment decisions, while ensuring clear governance, acceptance criteria and release readiness.
As the Sales domain SME, the role drives standardisation and continuous improvement across processes such as lead-to-order, quoting, pricing and order management. It is accountable for product performance, user experience and value realisation, while maintaining strong governance across data integrity, integrations, security and operational support.
The ideal candidate is data-driven and process-focused, with strong product governance and change management experience, and a proven track record delivering in complex, multi-country IT environments.
Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.
In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".
What you will be doing
This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We are an equal opportunities employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.
Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.
For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.
Ricoh are currently recruiting for a Functional Consultant - Sales who will own the end-to-end Sales product portfolio and supporting solutions across REU. Acting as both Product and Solution Owner, the role defines product vision, strategy, roadmaps and investment priorities aligned to business outcomes, while ensuring solutions are scalable, secure, compliant and fit for purpose.
Working with business and IT stakeholders, the role shapes demand, manages a prioritised backlog and oversees delivery from discovery through to adoption. It provides insight and recommendations on process improvements, application capabilities and investment decisions, while ensuring clear governance, acceptance criteria and release readiness.
As the Sales domain SME, the role drives standardisation and continuous improvement across processes such as lead-to-order, quoting, pricing and order management. It is accountable for product performance, user experience and value realisation, while maintaining strong governance across data integrity, integrations, security and operational support.
The ideal candidate is data-driven and process-focused, with strong product governance and change management experience, and a proven track record delivering in complex, multi-country IT environments.
Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.
In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".
What you will be doing
- Product ownership: define product vision, strategy and measurable outcomes; own the Sales product roadmap, prioritisation and release planning aligned to REU business outcomes, harmonisation and standardisation goals.
- Demand and backlog management: partner with Sales leadership, process owners and Operating Companies to shape demand, build value cases, capture requirements and translate them into user stories/epics with clear acceptance criteria and an actionable, prioritised backlog.
- Business Requirements Document (BRD): create and maintain the BRD (or equivalent requirements pack) for approved initiatives, ensuring clear scope, problem statement, stakeholders, current/future process, business requirements, assumptions, constraints, dependencies, risks, data/control requirements, benefits and acceptance criteria; secure stakeholder review and sign-off.
- Solution ownership: own the end-to-end solution design across applications, integrations and data, setting standards and guardrails (non-functional requirements, security, privacy, controls, supportability and resilience) and ensuring alignment to enterprise architecture.
- Solution Design Document (SDD): is accountable for the SDD (or equivalent design pack) covering end-to-end solution design, integration/interface and data flows, roles/permissions, non-functional requirements, controls, test approach, cutover/migration considerations and operational support model; ensure design reviews and approvals with IT, Architecture, Security and Application Support as appropriate.
- Lifecycle delivery governance: lead ownership across the full lifecycle (discover, design, build/configure, test, deploy, hypercare), ensuring end-to-end process integrity, dependency management and controlled risk.
- Release & operational readiness: define and maintain product/service governance including scope, standards, documentation, release readiness, cutover planning and operational handover to Application Support with clear runbooks and KPIs/SLAs where applicable.
- Quality and controls: ensure solution quality through appropriate testing strategy, UAT coordination, defect triage and sign-off; ensure auditability/controls, data quality and compliance with relevant policies.
- Adoption & benefits realisation: drive adoption and change outcomes through stakeholder engagement, communications, training enablement and measurement of usage and benefits realisation.
- Domain SME: act as Sales domain SME (functional and technical) for key process areas such as lead/suspect management, opportunities, marketing, quoting, proposals, pricing, order creation, mobility and sales activities, leveraging applications such as SOFON, Siebel, Microsoft Dynamics and Xait, and identifying opportunities to apply AI to improve efficiency, quality and user experience.
- Vendor/partner management: own and manage third-party/vendor relationships for Sales applications where applicable, including roadmap alignment, service performance, commercial governance and issue resolution.
- Executive decision support: provide clear, data-driven recommendations and options to executive stakeholders on process and solution improvements, trade-offs, risks and investment priorities.
- Continuous improvement: contribute to continuous improvement through metrics, feedback loops and retrospectives, and maintain a transparent product operating cadence (e.g., product reviews, roadmap updates and release communications).
- Proven experience owning and evolving business-critical Sales or customer lifecycle products in a multi-country environment
- Strong track record delivering end-to-end change (requirements, design, build, test, release and adoption), including integrations and data
- Experience with CRM/Sales platforms (e.g. Microsoft Dynamics, Siebel, SOFON or similar), including configuration and vendor collaboration
- Strong analytical and decision-making skills, with the ability to assess options, quantify value and recommend clear actions
- Excellent stakeholder management, able to align business, IT and vendors and manage competing priorities
- Skilled in product and solution governance, including scope control, standards, documentation and operational readiness
- Ability to translate business needs into functional requirements, user stories and acceptance criteria
- Commercially minded, with experience building business cases, defining metrics and driving data-led decisions
- Confident communicator and influencer, engaging effectively with both technical and non-technical audiences
- Strong knowledge of Sales processes (e.g. lead-to-order, quoting, pricing, CRM/SFA) and supporting tools (e.g. Xait)
- Familiar with Agile/Waterfall delivery, SDLC, release and change management practices
- Experience using Microsoft tools and modern collaboration platforms; awareness of AI/automation to enhance delivery is desirable
- Continuous improvement mindset, with exposure to data-driven approaches (e.g. Lean methodologies)
- Fluent in English, both spoken and written is essential for this role, with any additional European languages (French, Spanish or German) a distinct plus
- High attention to detail, self-motivated and comfortable working in ambiguous environments
- Willingness to travel as required
- A competitive salary package
- Industry leading benefits
This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We are an equal opportunities employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.
Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.
For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.
