Governance and Policy Manager

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Risk Team where you will lead on the design and maintenance of policies that enable the safe and effective execution of remediation strategies to address customer harms.

Working as part of the Customer Resolution team our ideal team member will have previous experience in remediation governance, policy design and implementation within financial services with excellent problem-solving skills.

Responsibilities

• Create and support implementation of scalable, reusable policies and principles that standardise remediation practices and support consistent delivery of good customer outcomes.
• Deliver and read across to external changes impacting Customer Duty.
• Oversee the delivery and operationalisation of remediation policies across internal teams.
• Gather and prepare regulatory outputs to ensure correct controls and oversight in place to deliver as intended.
• Ensure policies are designed with the customer in mind, balancing regulatory compliance with customer needs.
• Evaluate the effectiveness of remediation in addressing customer harms, reviewing policy as required to improve customer experiences.
• Develop and maintain scalable, reusable policies to support safe and effective remediation strategies.
• Ensure policies align with regulatory expectations, governance frameworks and internal standards.
  
  

Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Rectification design & delivery experience within financial services
• Proven skills in problem-solving, data analysis, attention to detail and stakeholder management.
• Knowledge of financial services regulatory agenda
• Keen attention to detail ensuring accuracy, clarity and regulatory compliance
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Knowledge of regulatory frameworks and compliance requirements.
• Knowledge of the Motor Finance industry
• Risk and compliance qualifications
  
  

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group