Head of Delivery Planning
Bristol, England, United Kingdom Full-time Posted 1 hour ago
About Us
Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self-serve technology and provide meaningful consumer-like experiences that their pension scheme members expect from online platforms.
Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Procentia people are a vibrant community of passionate specialists dedicated to developing best-in-class software solutions and client service.
We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day. Everyone is welcome here.
The Job
The Head of Planning role is critical to enabling a predictable, scalable, and commercially disciplined delivery organisation.
The purpose of this role is to own the end-to-end planning function, including demand intake, estimation, forecasting, and resource allocation, ensuring that all work across the business is consistently sized, prioritised, and resourced.
This role introduces a centralised Planning capability that removes fragmented decision-making and establishes a single source of truth for delivery demand and capacity, aligning closely with Professional Services, PMO, Product, and Commercial teams.
Here's What You'll Be Doing
Demand & Planning Ownership
Estimation & Commercial Discipline
Resource Allocation & Capacity Management
Forecasting, Pipeline & Visibility
Governance & Process Ownership
Leadership & Capability Building
Cross-Functional Collaboration
Key Skills And Experience
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.
Trusted by administrators, employers and trustees, IntelliPen is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.
IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.
We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Check out our locations here.
Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self-serve technology and provide meaningful consumer-like experiences that their pension scheme members expect from online platforms.
Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Procentia people are a vibrant community of passionate specialists dedicated to developing best-in-class software solutions and client service.
We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day. Everyone is welcome here.
The Job
The Head of Planning role is critical to enabling a predictable, scalable, and commercially disciplined delivery organisation.
The purpose of this role is to own the end-to-end planning function, including demand intake, estimation, forecasting, and resource allocation, ensuring that all work across the business is consistently sized, prioritised, and resourced.
This role introduces a centralised Planning capability that removes fragmented decision-making and establishes a single source of truth for delivery demand and capacity, aligning closely with Professional Services, PMO, Product, and Commercial teams.
Here's What You'll Be Doing
Demand & Planning Ownership
Estimation & Commercial Discipline
Resource Allocation & Capacity Management
Forecasting, Pipeline & Visibility
Governance & Process Ownership
Leadership & Capability Building
Cross-Functional Collaboration
Key Skills And Experience
- Proven leadership of a planning, resource management, or PMO function within a delivery or professional services organisation
- Strong experience in capacity planning, demand forecasting, and resource allocation
- Demonstrated success in estimation methodologies and commercial accuracy
- Strong analytical capability with the ability to interpret and act on complex data
- Experience implementing planning processes, governance frameworks, and tooling
- Strong stakeholder management across Delivery, Product, Commercial, and Finance
- Ability to operate in a transformation environment and drive process maturity and discipline
- business and client stakeholders.
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
- Buying and Selling holiday (up to 1 week)
- Volunteer day
- 5% Employer contribution pension
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme (EAP)
- Health care cash plan
- Tusker – Electric Car Leasing scheme
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.
Trusted by administrators, employers and trustees, IntelliPen is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.
IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.
We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Check out our locations here.
